Restaurant General Manager

N Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

competitive pay

bonus eligible

Vacation Time

Paid Time Off

Scholarship Opportunities

career advancement

medical benefits

free meal

KFC Foundation Programs including free college tuition

Job Description

KFC is a globally recognized fast-food restaurant chain known for its world-famous fried chicken and unwavering commitment to quality and customer satisfaction. As a leader in the quick-service restaurant industry, KFC operates numerous locations worldwide, delivering a unique dining experience characterized by its signature recipes, friendly service, and vibrant brand culture. The company prides itself on fostering a workplace environment that encourages growth, diversity, and innovation among its employees. KFC’s dedication to excellence is reflected not only in its food but also in its operational standards and community involvement. The restaurant chain continuously adapts to evolving market trends, customer preferences, and technological advancements, ensuring it remains a top choice for dining globally.

The role of Restaurant General Manager at KFC is a pivotal leadership position that demands a passionate and skilled individual ready to take on the challenge of managing a dynamic and thriving restaurant team. This full-time management role involves overseeing all aspects of restaurant operations while upholding the brand’s high standards. As a Restaurant General Manager, you will be responsible for selecting, training, and mentoring a team that consistently delivers exceptional customer service and operational excellence. This role requires a mix of strategic thinking and hands-on leadership to inspire, motivate, and develop team members for career progression within the company. A strong focus is placed on building a team culture that embodies KFC’s core values of equity, inclusion, and belonging.

Your daily responsibilities will include recruiting top talent, implementing comprehensive training programs, and managing employee performance by recognizing and rewarding outstanding contributions. You will also handle conflict resolution promptly to maintain a positive and productive work environment. Customer engagement is key, and you will be personally involved in ensuring that every guest has a positive dining experience by addressing issues swiftly. The position demands active financial oversight by analyzing the restaurant’s financial performance to develop strategies that enhance profitability while maintaining service quality. Additionally, you will be expected to stay ahead of competitors by understanding market dynamics and implementing initiatives that elevate brand presence, including digital engagement and loyalty programs.

This role offers competitive pay along with bonus eligibility, and the company provides excellent benefits such as medical coverage starting on day one, paid time off, scholarships, meal perks during shifts, and educational opportunities through the KFC Foundation Programs, including free college tuition at Western Governors University. It is ideal for individuals with extensive restaurant or retail management experience, exceptional communication skills, and leadership capabilities who are eager to drive business success and foster a thriving team environment. This position embodies the spirit of working hard and enjoying the rewards of a vibrant, supportive team culture.

Job Requirements

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills including written verbal and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values with a focus on equity inclusion and belonging
Experienced in recognizing and motivating teams with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Qualifications

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values, with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams, with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Duties

Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team
Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
Address and resolve conflicts promptly, maintaining a positive work environment
Personally engage with customers, swiftly resolving any issues to ensure a positive experience
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs