Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a dynamic and rapidly growing restaurant chain known for its vibrant and welcoming atmosphere, where guests come not only to enjoy delicious food but also to have fun and create memorable moments with friends and family. Established with a mission to serve flavorful chicken wings, fingers, and signature sauces, Zaxbys has positioned itself as more than just a dining destination. The company has built a reputation for fostering a positive work environment for its team members, emphasizing teamwork, leadership, and personal growth within the restaurant industry. As a restaurant company, Zaxbys prides itself on its commitment to quality, customer satisfaction, and community involvement, making it an exciting place for individuals passionate about hospitality and operational excellence to build their careers.

The role of the General Manager at Zaxbys is a crucial leadership position responsible for steering the overall success of the restaurant. This full-time management role offers an attractive pay range of $60,000 to $70,000 annually, reflecting the importance and responsibility carried by the position. General Managers at Zaxbys are entrusted with the accountability of cultivating a positive team culture, maintaining high morale, and ensuring all company standards are consistently met. As a key leader, the General Manager executes and assists in the development of strategic action plans aligned with the company's goals and objectives. Daily operational oversight involves managing staffing levels through sourcing, interviewing, and retaining top talent, along with prioritizing team member development through ongoing coaching, mentoring, and performance accountability.

In addition to staff management, General Managers oversee all facets of restaurant operations including sales growth, cost control, guest experience, and adherence to brand standards. This role demands a deep commitment to operational excellence, ensuring service quality, cleanliness, and safety are maintained at the highest levels. General Managers also engage with the local community to drive sales and foster lasting customer relationships. Through diligent management of profit margins and labor costs, they play a significant role in the financial health of the business. Furthermore, completing training requirements such as the Zaxbys General Manager Development Plan and certifications in Food Safety and Manager Certification is essential to uphold the company’s operational standards.

Working at Zaxbys means enjoying numerous benefits like competitive pay, quarterly bonus potential up to 24% of annual salary, free meals, paid time off, paid holidays, and an employee referral program. The company offers extensive medical benefits including medical, dental, and vision insurance, as well as short and long-term disability, life insurance, and a 401(k) plan with employer match to support the long-term financial well-being of its employees. The role requires a commitment to a flexible schedule, including working days, nights, weekends, and holidays. Ideal candidates will have leadership qualities, organizational skills, and a cooperative approach towards team interactions, with a background in management preferred. Overall, this position is an excellent opportunity for experienced restaurant managers looking to advance their careers in a supportive and growth-oriented environment.

Job Requirements

Must be 21 years of age or older
valid driver's license, vehicle insurance, and reliable transportation
open availability with ability to work at least 5 days and 48 hours per week
flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
leadership qualities and strong organizational skills
ability to interact cooperatively with others
minimum education of high school diploma or equivalent, some college preferred
3-5 years of management experience
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
create effective work schedules in a timely manner to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, and injuries timely and respectfully
maintain an attitude of flexibility allowing performance above and beyond the role
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to supervisor when appropriate
perform all other duties necessary to ensure proper restaurant operations