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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
401K retirement plan with 6% match
Health and wellness programs
Employee Discounts
free meal each shift
Job Description
KFC, a globally recognized fast-food restaurant chain, is renowned for its delicious fried chicken and exceptional customer service. Established decades ago, KFC has become a leader in the quick-service restaurant industry by consistently delivering quality food and unforgettable dining experiences. The company focuses on fostering a vibrant and inclusive work culture where employees are valued and can thrive in their careers. KFC is committed to promoting diversity and equity across its franchises while maintaining high operational and hygiene standards. It embraces innovation and technology to enhance customer satisfaction and drive business growth. This dedication to excellence has earned KFC a... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years in restaurant or retail management
- Demonstrated leadership and people management skills
- Strong financial acumen including P&L management
- Excellent communication and interpersonal skills
- Knowledge of digital tools and platforms
- Understanding of restaurant maintenance programs
- Commitment to corporate policies and health and food safety standards
- Ability to foster inclusive and equitable work culture
Job Qualifications
- 5 years in restaurant or retail management with strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal and interpersonal
- Solid understanding of restaurant maintenance programs
- Experience in recognizing and motivating teams with successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
- Champions KFC's culture and values with focus on equity, inclusion and belonging
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop comprehensive training plans and mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly
- Foster a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly to maintain a positive work environment
- Personally engage with customers to swiftly resolve issues ensuring a positive experience
- Strategically schedule staff to optimize customer service
- Coach management team on KFC brand standards and lead product rollout meetings
- Analyze financial performance, manage budget and develop strategies to maximize profitability
- Stay informed about competitors and exceed their standards including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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