Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
employee recognition programs
Job Description
Desert De Oro Foods (DDO) is a reputable organization known for its strong culture of trust, loyalty, and excellence. The company places a high emphasis on leadership development, managerial proficiency, and operational excellence, which is evident in the accolades received by DDO's award-winning management team. This focus on nurturing leadership and fostering a positive company culture has enabled DDO to consistently operate successful restaurants and achieve significant sales growth, even during challenging economic times. DDO is committed to continued growth and leadership development, aiming to cultivate a workplace where employees thrive and customers receive exceptional service. Their motto, "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE," underscores the company's dedication to ethical practices, passion, and commitment.
DDO is currently hiring for the role of Restaurant General Manager (RGM) at Pizza Hut, a brand distinguished by its innovative culture known as "Live Life Unboxed." This culture celebrates breakthrough thinking, creativity, and a relentless customer focus that sets Pizza Hut apart from its competitors. The RGM role is integral to managing a Pizza Hut restaurant according to company policies and guidelines, ensuring both customer satisfaction and profit maximization. Reporting directly to the Area Coach, the RGM undertakes hands-on responsibilities such as training employees, addressing customer service needs, and exemplifying behavior that aligns with Pizza Hut’s high standards. Leadership is a core aspect of this role, with a strong focus on motivating the team and creating a culture of recognition and operational excellence.
One of the significant responsibilities of the RGM is building people capability by driving a positive culture, resolving conflicts, motivating teams, recruiting high-quality operators, and managing performance reviews. The RGM leads by example, acting as a culture champion to uphold Pizza Hut standards. Delivering a consistent customer experience involves executing marketing programs, maintaining safety protocols, managing daily operations like labor scheduling and inventory control, and resolving customer issues effectively. The RGM also evaluates customer feedback to improve service and meets customer satisfaction targets. Monitoring restaurant performance metrics such as Speed with Service (SWS) and coaching management teams to meet targets is essential.
Moreover, the role entails growing the brand by controlling profit and loss, managing maintenance of equipment and facilities, prioritizing capital expenditures, and analyzing financial data to enhance sales and margins. The RGM collaborates with the management team to develop annual operating plans. Physical aspects of the job include stocking shelves, cleaning, and performing tasks requiring standing, walking, lifting up to 50 lbs, and stooping during the majority of the shift.
DDO seeks candidates who are dynamic, energetic leaders with strong decision-making skills and a passion for excellence in food quality, service, cleanliness, and speed. The company values individuals who demonstrate initiative and energy, maintain high activity levels, and lead with integrity and a customer-focused mindset. This position requires at least 2-4 years of operational management experience in quick service restaurants or retail settings with profit and loss responsibility. Candidates must possess excellent interpersonal, conflict resolution, communication, and coaching abilities to drive performance and satisfaction among employees and customers alike.
By joining Desert De Oro Foods and Pizza Hut, employees can expect to be part of an inclusive and supportive environment where authenticity is valued and opportunities for growth abound. The company not only builds restaurants but also connects with customers through sports, gaming, music, and other passions, creating a vibrant workplace culture. DDO promotes a unique workplace where employees can thrive professionally and personally, embracing creativity and passion while advancing their skills. Opportunities for advancement and development are readily available, making this an ideal workplace for those looking to grow with a trusted brand committed to excellence and innovation.
DDO is currently hiring for the role of Restaurant General Manager (RGM) at Pizza Hut, a brand distinguished by its innovative culture known as "Live Life Unboxed." This culture celebrates breakthrough thinking, creativity, and a relentless customer focus that sets Pizza Hut apart from its competitors. The RGM role is integral to managing a Pizza Hut restaurant according to company policies and guidelines, ensuring both customer satisfaction and profit maximization. Reporting directly to the Area Coach, the RGM undertakes hands-on responsibilities such as training employees, addressing customer service needs, and exemplifying behavior that aligns with Pizza Hut’s high standards. Leadership is a core aspect of this role, with a strong focus on motivating the team and creating a culture of recognition and operational excellence.
One of the significant responsibilities of the RGM is building people capability by driving a positive culture, resolving conflicts, motivating teams, recruiting high-quality operators, and managing performance reviews. The RGM leads by example, acting as a culture champion to uphold Pizza Hut standards. Delivering a consistent customer experience involves executing marketing programs, maintaining safety protocols, managing daily operations like labor scheduling and inventory control, and resolving customer issues effectively. The RGM also evaluates customer feedback to improve service and meets customer satisfaction targets. Monitoring restaurant performance metrics such as Speed with Service (SWS) and coaching management teams to meet targets is essential.
Moreover, the role entails growing the brand by controlling profit and loss, managing maintenance of equipment and facilities, prioritizing capital expenditures, and analyzing financial data to enhance sales and margins. The RGM collaborates with the management team to develop annual operating plans. Physical aspects of the job include stocking shelves, cleaning, and performing tasks requiring standing, walking, lifting up to 50 lbs, and stooping during the majority of the shift.
DDO seeks candidates who are dynamic, energetic leaders with strong decision-making skills and a passion for excellence in food quality, service, cleanliness, and speed. The company values individuals who demonstrate initiative and energy, maintain high activity levels, and lead with integrity and a customer-focused mindset. This position requires at least 2-4 years of operational management experience in quick service restaurants or retail settings with profit and loss responsibility. Candidates must possess excellent interpersonal, conflict resolution, communication, and coaching abilities to drive performance and satisfaction among employees and customers alike.
By joining Desert De Oro Foods and Pizza Hut, employees can expect to be part of an inclusive and supportive environment where authenticity is valued and opportunities for growth abound. The company not only builds restaurants but also connects with customers through sports, gaming, music, and other passions, creating a vibrant workplace culture. DDO promotes a unique workplace where employees can thrive professionally and personally, embracing creativity and passion while advancing their skills. Opportunities for advancement and development are readily available, making this an ideal workplace for those looking to grow with a trusted brand committed to excellence and innovation.
Job Requirements
- Must be at least 18 years of age
- High school diploma or GED, college or university degree preferred
- Must have reliable transportation
- Must pass background check criteria
- 2-4 years of operational management experience in quick service restaurant or retail environment including profit and loss responsibility
- Basic business math and accounting skills
- Strong interpersonal and conflict resolution skills
- Good oral and written communication skills
- Strong analytical and decision-making skills
- Basic personal computer literacy
- Passionate about excellence in quality food, service, cleanliness and speed
- Dynamic and energetic leader, self-starter, proactive
- Proven leadership and coaching ability
- Able to stock shelves and clean facilities
- Able to stand, walk and lift up to 50 lbs during shifts
Job Qualifications
- High school diploma or GED, college or university degree preferred
- 2-4 years of operational management experience in quick service restaurant or retail environment including profit and loss responsibility
- Basic business math and accounting skills
- Strong interpersonal and conflict resolution skills
- Good oral and written communication skills
- Demonstrated ability to coach and develop managerial employees
- Proven track record of driving customer satisfaction, financial performance and employee satisfaction
- Basic personal computer literacy
- Passion for delivering excellence in quality food, service, cleanliness and speed standards
- Dynamic and energetic leader with self-starter mindset
- Ability to stock shelves, clean facilities, and lift up to 50 lbs
- Ability to tolerate standing and walking during majority of shift
Job Duties
- Drive culture, problem solve, resolve conflicts, communicate and motivate to drive results through others
- Recruit and equip high quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable managers and team members
- Lead performance management process for all employees in their restaurant
- Lead by example and be a culture champion to live by Pizza Hut standards
- Ensure complete and timely execution of corporate and local marketing programs
- Facilitate safe work behaviors and ensure a safe working and customer experience environment
- Control day-to-day operations by scheduling labor and ordering food and supplies successfully
- Ensure local health and safety codes and company policies are met
- Serve as a role model in resolving serious customer issues and train managers
- Use customer insights to improve the customer experience and meet satisfaction targets
- Track and analyze customer complaints and implement solutions
- Build SMART action plans to resolve restaurant issues
- Monitor restaurant Speed with Service performance and coach management teams
- Control profit and loss by managing cash control, inventory, labor, and financial reports
- Maintain equipment and facilities through preventive maintenance
- Review and prioritize capital expenditure requests and manage vendor relationships
- Analyze sales, labor, inventory and controlables and coach corrective actions
- Develop and deliver unit-specific annual operating plans
- Maintain attendance and punctuality
- Take initiative and maintain high energy levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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