Restaurant General Manager

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,900.00 - $70,200.00

Work Schedule

Flexible

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Free Meals

Opportunities to Advance

Job Description

Zaxbys is a dynamic and rapidly expanding restaurant chain that prides itself on being much more than just a place to eat. It is a vibrant social hub where guests come to have fun, spend quality time with friends and family, and enjoy delicious meals in a lively and welcoming atmosphere. As an established name in the food service industry, Zaxbys has built a reputation for providing exceptional guest experiences, a positive work culture, and opportunities for team growth. This establishment focuses on combining great food with a memorable dining experience, making it a favorite among community members and food enthusiasts alike.

The role of General Manager at Zaxbys is critical to maintaining the brand's high standards and fostering a productive, motivated workforce. This leadership position entails providing strategic guidance and hands-on support to restaurant teams to cultivate an upbeat culture and maintain high morale. The General Manager plays an instrumental role in executing action plans aligned with corporate goals, focusing on key performance indicators such as sales growth, cost control, employee development, and overall guest satisfaction. By overseeing day-to-day operations, the General Manager ensures the restaurant runs smoothly, upholding the quality, cleanliness, and service standards that Zaxbys is known for.

The General Manager is expected to handle staffing responsibilities including recruiting, interviewing, hiring, and recognizing top talent while providing ongoing coaching and development to the team. Accountability measures are set to maintain high performance levels and to ensure that work schedules are both efficient and reflective of business needs, optimizing labor costs without sacrificing service quality. Beyond operations management, the General Manager is also tasked with building strong community relationships to drive sales and fostering a workplace environment that encourages teamwork, respect, and professional growth.

Zaxbys offers competitive pay for General Managers along with substantial bonus potential, paid quarterly, which can equate to up to 24 percent of the annual salary. Employees also enjoy additional perks such as free meals, paid time off, paid holidays, and participation in an employee referral program. Career advancement opportunities are actively promoted within the organization, making this role suitable for individuals seeking long-term career development within the food service industry.

The benefits package offered by Zaxbys is comprehensive and includes medical insurance with an HSA option available, dental and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with an employer match. The retirement plan features a 100 percent match on the first 3 percent of employee contributions and a 50 percent match on the next 2 percent, providing a strong foundation for employees' financial security. These benefits reflect Zaxbys' commitment to supporting their employees' health, well-being, and future retirement planning.

In summary, becoming a General Manager at Zaxbys means joining a company that values its team members as much as its guests. The position requires a careful balance of leadership, operational expertise, and interpersonal skills to create an environment where both customers and employees can thrive. This job is ideal for experienced restaurant managers who are passionate about quality service and developing successful teams in a positive culture. The role demands a flexible schedule and a proactive approach to problem-solving and team motivation. It offers a rewarding career path with attractive compensation and benefits that reflect the importance of the role within the company.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work minimum of 5 days and 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively
Required minimum education: high school diploma or equivalent
Some college preferred
3-5 years management experience required
Restaurant management experience preferred
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception
Work in hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives and fryers

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability to work a minimum of 5 days and 48 hours per week
Ability to work flexible schedules including days, nights, weekends, and holidays
Leadership qualities with organizational skills and ability to interact cooperatively
Minimum education of high school diploma or equivalent with some college preferred
3 to 5 years of management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Complete Food Safety Certification and Manager Certification
Ensure the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Provide team member training, ongoing mentoring, coaching, and development while holding members accountable
Create effective work schedules to drive sales and control labor costs
Plan and delegate shift assignments while communicating expectations
Uphold service, product quality, and cleanliness standards consistently
Foster a positive culture and maintain healthy morale by providing guidance and being a role model
Manage profitability through sales growth, cost control, and maintaining operational standards
Build community relationships to increase sales and provide outstanding product and service
Control costs and losses by adhering to operational standards and company policies
Complete crew and manager performance reviews
Maintain compliance with company and legal regulations
Keep accurate and current management records
Review performance metrics daily and develop action plans
Handle guest and team member complaints and concerns promptly
Ensure safety guidelines are followed and escalate concerns as appropriate
Perform all necessary duties to ensure restaurant operations function properly