Restaurant General Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Opportunities to Advance

Job Description

Zaxby's is a well-established restaurant chain renowned for its vibrant atmosphere and delicious menu offerings, focusing primarily on chicken dishes and southern-inspired cuisine. With a reputation for providing great food in a fun and friendly environment, Zaxby's continues to expand its footprint and bring exceptional dining experiences to communities across the country. The brand prides itself on being more than just a place to eat; it is a place where guests can have fun, spend time with friends, and enjoy outstanding meals in a welcoming atmosphere. Zaxby's commitment to quality service and community engagement makes it a leader in the fast-casual dining sector, continuously attracting loyal customers and developing lasting relationships with the neighborhoods it serves.

As Zaxby's grows, it offers career opportunities that emphasize personal development and team collaboration. The company fosters a positive work culture and values its team members, recognizing their contributions and providing benefits that enhance their overall well-being and professional growth. The General Manager position at Zaxby's is integral to the success of each restaurant, tasked with driving operational excellence and ensuring a memorable experience for every guest.

The role of the General Manager at Zaxby's is dynamic and multifaceted. As a leader, you will be responsible for providing guidance and leadership to your team to cultivate a positive culture and maintain high morale within the restaurant. Your everyday activities will include overseeing daily operations with a focus on staffing, training, sales growth, cost control, guest service, and upholding brand standards. This leadership role involves developing and executing action plans aligned with company goals, ensuring operational standards are consistently met, and fostering an environment where team members can thrive.

In this position, you will be expected to manage a variety of tasks such as recruiting and retaining top talent, mentoring and coaching staff, scheduling shifts to align with business needs, and maintaining high standards of product quality, cleanliness, and safety. Furthermore, you will play a pivotal role in driving profitability by managing sales goals, controlling expenses, and enhancing guest satisfaction through outstanding service. Community engagement is also a significant aspect, contributing to sales growth by building relationships with local patrons and reinforcing Zaxby's reputation.

This full-time managerial role offers competitive pay and bonus potential paid quarterly, with bonuses up to 24% of the annual salary. Additional perks include free meals, paid time off, paid holidays, an employee referral program, and opportunities for advancement within the company. Zaxby's also provides a comprehensive benefits package to support the health and financial security of its employees. If you are a motivated leader with a passion for the restaurant industry and a desire to make a positive impact on both your team and guests, the General Manager role at Zaxby's provides an exciting and rewarding career path.

Job Requirements

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys general manager development plan and operations excellence capstone class
complete food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys franchising llc and zax llc guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with zaxbys franchising llc, zax llc, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly