Restaurant General Manager

Powdersville, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a popular restaurant chain known for delivering an exceptional dining experience by combining great food with a fun and engaging atmosphere. As a recognized brand in the casual dining sector, Zaxbys emphasizes team spirit, guest satisfaction, and consistent operational excellence. The restaurant prides itself on not just being a place to eat but a place where customers can enjoy quality time with friends and family while savoring a variety of delicious menu options. With a growing presence, Zaxbys is committed to fostering a welcoming culture for both its guests and staff members. This makes it an inspiring place to work, offering opportunities for career advancement, employee growth, and a supportive team environment. The establishment is located in Powdersville, SC, specifically at 3560 Hwy 153. The property is known as 1012-Hwy 153-Powdersville, SC, highlighting its strategic location to serve the community effectively.

The role of General Manager at Zaxbys is integral to the success and smooth running of the restaurant. General Managers are the leaders who set the tone for the entire team by cultivating a positive and motivated work environment. They are tasked with overseeing daily restaurant operations, including staffing, training, sales growth, cost management, and ensuring superior guest experiences. This leadership position requires a hands-on approach to managing team development and maintaining high standards that align with Zaxbys’ brand expectations. The General Manager works closely with their team to develop actionable plans that meet company goals and priorities, ensuring every aspect of the restaurant functions optimally.

In this role, General Managers will complete essential training programs including the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, food safety certifications, and other required training mandated by Zax LLC. They are responsible for maintaining staffing levels through recruiting, interviewing, hiring, and recognizing top performers who contribute to the establishment's ongoing success. Furthermore, this position requires planning efficient work schedules that maximize sales potential while controlling labor costs effectively.

General Managers guarantee the maintenance of high service standards, product quality, and the cleanliness of the restaurant. Building strong community relationships and delivering outstanding products and services is a critical part of the role aimed at driving sales growth and enhancing customer loyalty. Additionally, the General Manager is accountable for managing profitability, controlling costs, conducting performance reviews, and ensuring compliance with federal, state, and local regulations. The role demands excellent organizational skills, leadership qualities, and the ability to work cooperatively with staff and guests alike.

Zaxbys offers competitive pay and attractive bonus potential (paid quarterly) up to 24% of annual salary. Employees benefit from free meals, paid time off, and paid holidays. The restaurant also supports its team through an employee referral program and provides opportunities for career advancement within the company. The benefits package includes medical insurance, an HSA option, dental and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) retirement savings plan with employer match. This comprehensive package ensures that employees are well-supported, which is a testament to Zaxbys’ commitment to its team members.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly