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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
KFC Foundation programs
Job Description
KFC, a globally recognized leader in the quick-service restaurant industry, is renowned for its iconic fried chicken and commitment to delivering an exceptional dining experience to millions of customers worldwide. With a strong brand heritage and a dedication to quality, KFC continues to innovate and expand its footprint, creating rewarding career opportunities for individuals passionate about the hospitality sector. As a part of a dynamic and fast-paced environment, KFC emphasizes a culture of respect, equity, inclusion, and belonging, fostering a vibrant atmosphere where employees thrive and grow professionally. The company prides itself on its comprehensive training programs and career advancement... Show More
Job Requirements
- 5 years in restaurant or retail management
- proven ability to improve performance based on P&L analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- commitment to equity, inclusion and belonging
- experience in people development and team motivation
- skill in recruiting and training employees
- adaptability to change
- adherence to corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills, including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values, with a focus on equity, inclusion and belonging
- experienced in recognizing and motivating teams, with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
- adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
- develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- address and resolve conflicts promptly, maintaining a positive work environment
- personally engage with customers, swiftly resolving any issues to ensure a positive experience
- strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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