Restaurant General Manager

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

competitive pay

bonus eligible

Paid Time Off

Scholarship Opportunities

career advancement

medical benefits

free meal

KFC Foundation programs

Job Description

KFC, a globally recognized leader in the quick-service restaurant industry, is renowned for its iconic fried chicken and commitment to delivering an exceptional dining experience to millions of customers worldwide. With a strong brand heritage and a dedication to quality, KFC continues to innovate and expand its footprint, creating rewarding career opportunities for individuals passionate about the hospitality sector. As a part of a dynamic and fast-paced environment, KFC emphasizes a culture of respect, equity, inclusion, and belonging, fostering a vibrant atmosphere where employees thrive and grow professionally. The company prides itself on its comprehensive training programs and career advancement pathways, encouraging team members to develop their skills and achieve their career aspirations.

The role of Restaurant General Manager at KFC is a pivotal leadership position responsible for driving the restaurant's operational success and team excellence. In this capacity, you will spearhead the recruitment, training, and development of a high-performing team, ensuring every member is equipped to deliver outstanding customer service and uphold the brand standards. Your leadership will set the gold standard that others aspire to by cultivating a workplace culture characterized by optimism and reward. This role demands strategic oversight of the restaurant's financial health, including budget management and profitability maximization, without compromising customer satisfaction. You will actively engage with customers to resolve issues promptly, ensuring a positive dining experience that reflects the brand's commitment to quality and service.

Key responsibilities also include scheduling staff strategically, coaching the management team on KFC standards, and leading product rollout meetings to drive successful implementation of new initiatives. By analyzing competitors and market trends, you will strive to maintain a competitive edge, enhancing the restaurant's digital presence and loyalty programs. This position offers competitive pay, bonus eligibility, and comprehensive benefits such as medical coverage from day one, paid time off, and scholarship opportunities. Additionally, employees have access to unique KFC Foundation Programs, including free college tuition at Western Governors University, a savings match program, and hardship assistance, reinforcing KFC's investment in its team's long-term success and well-being. The job type is full-time, and the environment is fast-paced, rewarding, and focused on both individual and collective achievement within the hospitality industry.

Job Requirements

5 years in restaurant or retail management
proven ability to improve performance based on P&L analysis
proficiency with digital tools and platforms
exceptional communication skills
solid understanding of restaurant maintenance programs
commitment to equity, inclusion and belonging
experience in people development and team motivation
skill in recruiting and training employees
adaptability to change
adherence to corporate policies and health and safety standards

Job Qualifications

5 years in restaurant or retail management with a strong track record in people management
proven ability to improve performance based on P&L analysis
proficient with digital tools and platforms
exceptional communication skills, including written, verbal, and interpersonal
solid understanding of restaurant maintenance programs
champions KFC's culture and values, with a focus on equity, inclusion and belonging
experienced in recognizing and motivating teams, with a successful track record in people development
skilled in recruiting top talent and training both high and under-performing employees
adaptable to change and experienced in supporting change management
adheres to corporate policies and occupational health and food safety standards

Job Duties

Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
address and resolve conflicts promptly, maintaining a positive work environment
personally engage with customers, swiftly resolving any issues to ensure a positive experience
strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs