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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $70,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
HSA option
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Paid Time Off
Paid holidays
Employee Referral Program
Free Meals
bonus potential

Job Description

Zaxbys is a well-established restaurant chain known for its distinctive menu of chicken wings, fingers, sandwiches, and salads. Founded in 1990 and headquartered in Athens, Georgia, Zaxbys has grown to become a beloved brand in the fast-casual dining market across the United States. The company prides itself on creating an inviting atmosphere where guests can enjoy not only delicious food but also a fun and memorable dining experience. Zaxbys is committed to excellence, quality, and customer satisfaction, making it a preferred destination for families and friends seeking great food and genuine hospitality. With a strong emphasis on community, teamwork, and personal development, Zaxbys offers a workplace that values its employees and fosters growth and leadership.

As the team at Zaxbys continues to expand, they are looking for motivated and dynamic General Managers to join their leadership team. This is a full-time position with a competitive salary range of $60,000 to $70,000 per year, reflecting the company's commitment to rewarding experience and leadership. The General Manager role at Zaxbys is key to ensuring the successful operation of the restaurant. The individual in this position will be responsible for providing guidance and leadership to their team, cultivating a positive culture, and maintaining high morale. This role requires someone who can develop and execute action plans aligned with company goals, focusing on staffing, team member development, sales growth, cost management, guest experience, and consistently upholding brand standards.

The responsibilities include managing all aspects of daily operations, from hiring and training to scheduling and performance evaluation. The General Manager will ensure that the restaurant delivers exceptional experiences to guests by maintaining high standards of service, product quality, and cleanliness. They will foster a supportive and motivating work environment and lead by example to inspire their team. Financial management is also a critical component of the role, requiring the General Manager to drive sales, control costs, and enhance profitability through strategic planning and operational excellence. Additionally, the successful candidate will focus on community engagement and building strong relationships to further increase sales.

Zaxbys offers numerous incentives to its team members, including competitive pay, bonus potential paid quarterly up to 24% of the annual salary, free meals, paid time off, paid holidays, an employee referral program, and opportunities for advancement. The company also provides a comprehensive benefits package, which includes medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. These benefits reflect Zaxbys' dedication to supporting its employees' overall wellbeing and future financial security.

Working as a General Manager at Zaxbys requires not only leadership and organizational skills but also a readiness to work a flexible schedule, including days, nights, weekends, and holidays. The role demands a candidate who can handle multiple tasks efficiently, maintain a strong focus on safety and compliance, and continuously seek improvements to deliver exceptional results. If you are a passionate leader with a strong work ethic and a desire to contribute to a vibrant company culture, Zaxbys invites you to apply and become an integral part of their growing success story.

Job Requirements

  • Must be 21 years of age or older
  • Must have a valid driver’s license, vehicle insurance, and reliable transportation
  • Open availability and ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check and motor vehicle report
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Required minimum education: High school diploma or equivalent and some college preferred
  • 3-5 years management experience required
  • Restaurant management experience preferred

Job Qualifications

  • Must be 21 years of age or older
  • Must have a valid driver’s license, vehicle insurance, and reliable transportation
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Required minimum education: High school diploma or equivalent, some college preferred
  • 3-5 years management experience required
  • Restaurant management experience preferred
  • Successful completion of background check and motor vehicle report
  • Open availability and ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays

Job Duties

  • Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
  • Achieve Food Safety Certification and Manager Certification
  • Ensure the restaurant delivers great experiences to guests
  • Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
  • Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
  • Create effective work schedules timely to drive sales and control labor costs
  • Plan and delegate shift assignments including communicating expectations and adjusting as needed
  • Maintain service, product quality, and cleanliness standards consistently
  • Create and maintain a positive culture and healthy team morale by providing leadership and being a role model
  • Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards
  • Increase sales by building community relationships and providing outstanding product and service
  • Control costs and losses and improve operational standards with compliance to all guidelines, policies, and procedures
  • Complete performance reviews for crew members and assist with reviews for managers
  • Maintain compliance with franchise, federal, state, and local laws, guidelines, policies, and procedures
  • Utilize management tools and keep accurate and current records
  • Review daily performance metrics and develop action plans to improve profitability, sales, and guest experience
  • Handle and report guest and team member complaints, concerns, or injuries timely and respectfully
  • Maintain flexibility to perform beyond position parameters
  • Ensure team follows safety guidelines and procedures
  • Escalate concerns when appropriate
  • Perform all other duties necessary for proper restaurant operation

Job Criteria

Experience

Mid Level (3-7 years)


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