Restaurant General Manager

Haltom City, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

Paid Time Off

Tuition Reimbursement

career advancement

medical benefits

401k plan

Health and wellness programs

Employee Discounts

Free Meals

Financial assistance programs

Job Description

KFC is a globally recognized fast-food restaurant chain renowned for its fried chicken and commitment to delivering exceptional dining experiences. As one of the leaders in the quick-service restaurant industry, KFC operates thousands of locations worldwide, offering customers a blend of classic flavors and innovative menu items. KFC places high importance on building strong teams and fostering positive workplace cultures that support employee growth and customer satisfaction. With a rich history of brand innovation and dedication to quality, KFC continuously strives to lead the market through excellence in service, product offerings, and community engagement. The company prioritizes equity, inclusion, and belonging, creating an environment where all employees feel valued and empowered to succeed.

The Restaurant General Manager role at KFC is an exciting leadership position responsible for overseeing restaurant operations and ensuring the highest standards of customer service and team performance. This role involves recruiting, training, and mentoring a dynamic team of employees including Team Members, Shift Supervisors, and Assistant Managers. The successful candidate will be a strategic leader dedicated to creating a vibrant and rewarding workplace culture while driving financial success through effective budget management and operational execution. The manager will also engage directly with customers to address issues promptly, ensuring positive dining experiences and fostering brand loyalty. Managing labor schedules, coaching management on KFC brand standards, and leading product rollouts are key components of this role. With continuous evaluation of competitors and market trends, the General Manager will aim to exceed industry standards in all aspects, including digital presence and customer loyalty initiatives. This position offers competitive pay, bonus eligibility, comprehensive medical benefits from day one, a 401k retirement plan with company matching, paid time off, tuition reimbursement, and numerous perks such as discounts on mortgages, gym memberships, and free meals each shift. The KFC Foundation programs further enhance employee development with free college tuition options and financial assistance programs, reinforcing the company's commitment to supporting its workforce's professional and personal growth.

Job Requirements

Minimum of 5 years in restaurant or retail management
Proven track record in people management
Proficient with digital tools
Exceptional communication skills
Knowledge of restaurant maintenance programs
Commitment to equity and inclusion
Ability to motivate and develop teams
Skilled in recruitment and training
Adaptability to change
Compliance with corporate and safety standards

Job Qualifications

Minimum of 5 years experience in restaurant or retail management with a strong record in people management
Proven ability to improve performance based on profit and loss analysis
Proficient with digital tools and platforms
Exceptional communication skills including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Demonstrates commitment to equity, inclusion, and belonging
Experienced in recognizing, motivating, and developing teams
Skilled in recruiting and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adherence to corporate policies, occupational health and food safety standards

Job Duties

Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
Develop a comprehensive training plan and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
Recognize and reward outstanding Team Member performance regularly
Address and resolve conflicts promptly to maintain a positive work environment
Personally engage with customers to resolve issues and ensure positive experiences
Strategically schedule staff to optimize customer service
Coach the management team on KFC brand standards and lead product rollout meetings
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability
Stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs