Restaurant General Manager

This position is with a leading quick-service restaurant brand renowned for its vibrant culture and commitment to delivering exceptional customer experiences. The company places a strong emphasis on equity, inclusion, and belonging, fostering a workplace where diversity is celebrated and each team member is valued. Known for its innovative approach and commitment to quality, this restaurant brand continues to set the benchmark for customer satisfaction and employee development in the fast-paced food service industry.

The Restaurant General Manager (RGM) is a pivotal role, serving as the leader who sets the gold standard for operational excellence and team success within the restaurant. As an RGM, you will be responsible for assembling and mentoring a high-performing team, guiding team members towards career advancement while promoting a positive work environment. This role demands a hands-on leadership style where you actively engage with staff and customers, ensuring that the service and products consistently exceed expectations. Working approximately 50 hours per week, including 40 hours at standard pay and 10 hours at a time-and-a-half rate, this position offers a balanced work schedule with rewarding compensation.

The RGM's day-to-day activities include recruiting, onboarding, and orienting new team members and shift leads to build a strong, prepared workforce. Developing and implementing comprehensive training programs for assistant managers, shift leaders, and team member trainers forms a core part of the role, ensuring continuous growth and skill enhancement across all staff levels. Recognizing and rewarding excellent performance fosters motivation and loyalty, while prompt resolution of conflicts maintains a healthy work atmosphere. The RGM also personally interacts with customers to swiftly address any concerns, reinforcing the restaurant’s commitment to excellent service.

Strategic scheduling ensures optimal staff coverage during peak hours and special promotions, while coaching the management team on operational standards ensures consistency and quality. Financial oversight includes analyzing the restaurant’s profit and loss (P&L) statements to develop strategies that maximize profitability without compromising the customer experience. Remaining vigilant of competitive trends and innovations, particularly in digital engagement and loyalty programs, allows the RGM to keep the restaurant ahead in a competitive market.

Ideal candidates will bring a minimum of five years’ experience in restaurant or retail management with proven leadership in people development and financial acumen. Strong digital proficiency and exceptional communication skills are essential, alongside a deep understanding of maintenance and food safety programs. Commitment to the brand’s culture and values, particularly around equity, inclusion, and belonging, is paramount, as is the ability to recruit, motivate, and retain top talent. This role requires adaptability and a proactive approach to change management, ensuring the restaurant remains compliant with corporate policies and occupational health standards.

Compensation for this role ranges from $60,000 to $80,000 annually, varying by location and experience. The company offers a competitive pay framework, including bonus potential and comprehensive benefits that support both professional growth and personal wellness. With four weeks of vacation, paid time off, and educational opportunities including a free bachelor’s degree and tuition reimbursement programs, the company commits to the long-term success and satisfaction of its employees. Additional perks such as medical benefits from day one, health and wellness programs, a 401k retirement plan with a 6% match, and various exclusive discounts enhance the overall employment package, creating an attractive and rewarding workplace for a dedicated Restaurant General Manager.