Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC, a globally recognized quick-service restaurant brand, is known for its iconic fried chicken and commitment to delivering exceptional customer experiences. As a leading player in the fast food industry, KFC has built a reputation for quality food, innovative marketing, and community involvement. The company is dedicated to fostering a vibrant culture that emphasizes equity, inclusion, and belonging, ensuring that both customers and employees feel valued and connected. With locations spread worldwide, KFC continually strives to exceed customer expectations through superior service and operational excellence.
The role of Restaurant General Manager at KFC is pivotal in maintaining these high standards and achieving business success. As the Restaurant General Manager, you will lead and develop a team committed to delivering top-tier customer service and operational excellence. This full-time leadership position involves recruiting, training, and mentoring a diverse group of team members, including shift supervisors and assistant managers. Your leadership will directly impact the restaurant's culture, morale, and overall performance.
You will be responsible for setting the gold standard in team management by handpicking top talents, fostering career growth through well-structured training programs, and recognizing outstanding performance regularly. Your ability to maintain a positive working environment and resolve conflicts promptly will ensure smooth daily operations. Engaging personally with customers to address and resolve issues will enhance customer satisfaction and loyalty.
Strategic staff scheduling, managing financial performance, and overseeing promotional activities are key aspects of this role. You will also lead product rollout meetings and coach the management team on brand standards to ensure consistent delivery of KFC's customer experience. By analyzing financial data and competitor activities, you will develop and implement strategies to maximize profitability while upholding quality standards.
This role demands a proactive and adaptable leader who champions KFC's values and culture. You will have the opportunity to shape a motivated and high-performing team in a dynamic, fast-paced environment. Aside from competitive pay and bonus opportunities, KFC offers comprehensive benefits including medical coverage from day one, paid time off, scholarship opportunities, and unique programs such as the KFC Foundation Programs with perks like free college tuition and hardship assistance. This position represents both a challenging and rewarding career advancement opportunity for experienced restaurant management professionals who are passionate about leadership and customer service excellence.
The role of Restaurant General Manager at KFC is pivotal in maintaining these high standards and achieving business success. As the Restaurant General Manager, you will lead and develop a team committed to delivering top-tier customer service and operational excellence. This full-time leadership position involves recruiting, training, and mentoring a diverse group of team members, including shift supervisors and assistant managers. Your leadership will directly impact the restaurant's culture, morale, and overall performance.
You will be responsible for setting the gold standard in team management by handpicking top talents, fostering career growth through well-structured training programs, and recognizing outstanding performance regularly. Your ability to maintain a positive working environment and resolve conflicts promptly will ensure smooth daily operations. Engaging personally with customers to address and resolve issues will enhance customer satisfaction and loyalty.
Strategic staff scheduling, managing financial performance, and overseeing promotional activities are key aspects of this role. You will also lead product rollout meetings and coach the management team on brand standards to ensure consistent delivery of KFC's customer experience. By analyzing financial data and competitor activities, you will develop and implement strategies to maximize profitability while upholding quality standards.
This role demands a proactive and adaptable leader who champions KFC's values and culture. You will have the opportunity to shape a motivated and high-performing team in a dynamic, fast-paced environment. Aside from competitive pay and bonus opportunities, KFC offers comprehensive benefits including medical coverage from day one, paid time off, scholarship opportunities, and unique programs such as the KFC Foundation Programs with perks like free college tuition and hardship assistance. This position represents both a challenging and rewarding career advancement opportunity for experienced restaurant management professionals who are passionate about leadership and customer service excellence.
Job Requirements
- 5 years in restaurant or retail management
- strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- knowledge of equity, inclusion and belonging principles
- ability to recognize and motivate teams
- experience in recruiting and training employees
- adaptability to change
- adherence to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills, including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values, with a focus on equity, inclusion and belonging
- experienced in recognizing and motivating teams, with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
- recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
- address and resolve conflicts promptly, maintaining a positive work environment
- personally engage with customers, swiftly resolving any issues to ensure a positive experience
- strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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