Restaurant General Manager

Winter Park, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

bonus potential

Job Description

Zaxby's is a renowned fast-casual restaurant chain recognized for its delicious chicken dishes and exceptional customer service. Established with a commitment to creating memorable dining experiences, Zaxby's has grown into a popular destination for guests seeking not just great food but also a fun and welcoming atmosphere. The brand prides itself on fostering a positive culture for its team members, making it a standout employer in the hospitality industry. With numerous locations across the United States, Zaxby's continues to expand and enhance its service offerings while maintaining its core values of quality, community, and teamwork.

Located at 6503 University Blvd, Winter Park, FL, this Zaxby's restaurant offers a dynamic work environment where employees are valued and encouraged to grow professionally. The team at Zaxby's understands that their staff is their greatest asset, and they strive to create a workplace that is both rewarding and enjoyable. As the company expands, there are exciting opportunities for career advancement, competitive compensation, and a comprehensive benefits package that supports employees' well-being and professional development.

The General Manager position at Zaxby's is a pivotal role responsible for leading the restaurant team and managing daily operations to ensure success and profitability. This full-time leadership position demands a hands-on approach to staffing, training, sales growth, cost control, and guest satisfaction. The General Manager is expected to cultivate a positive work environment, uphold brand standards, and drive the restaurant to meet and exceed company goals. Offering competitive pay with bonus potential up to 24% of the annual salary paid quarterly, this role provides both financial incentives and career development opportunities.

Key responsibilities include overseeing staffing by sourcing, interviewing, hiring, and retaining top talent, ensuring all team members receive proper training and ongoing mentoring, and managing shift assignments to optimize sales and labor costs. The General Manager also handles guest relations, maintaining high standards of service, product quality, and cleanliness. Performance metrics are reviewed daily to develop action plans that enhance profitability, sales, and guest experience. Additionally, the role involves compliance with all Zaxby's policies, federal, state, and local laws, and maintaining accurate records and reports.

Team leadership is essential to this role; the General Manager acts as a role model, providing guidance and fostering a healthy, motivated team culture. They also participate in performance reviews, resolve complaints promptly and respectfully, and ensure safety protocols are consistently followed. This position demands flexibility, strong organizational skills, and a commitment to excellence in restaurant management. The ability to work a flexible schedule, including nights, weekends, and holidays, is required to meet the operational needs of the restaurant.

In summary, Zaxby's offers an enriching work environment where General Managers play a crucial role in delivering outstanding guest experiences and driving business success. The company values leadership, teamwork, and customer service, providing its managers with extensive training and support to excel. Joining Zaxby's means becoming part of a growing brand that cares about its people and their professional growth in the vibrant food service industry.

Job Requirements

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
High school diploma or equivalent
Some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent
Some college preferred
3-5 years management experience
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain Food Safety Certification and Manager Certification
Ensure the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly