Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

bonus potential

Free Meals

Paid Time Off

Paid holidays

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a well-established restaurant chain known for its focus on providing a fun and enjoyable dining experience to its guests. Founded with a commitment to quality food and excellent customer service, Zaxby's has grown into a recognized brand in the fast-casual dining industry, specializing primarily in chicken wings, chicken fingers, sandwiches, and salads. The establishment prides itself not only on the delicious meals it offers but also on creating an atmosphere where customers can relax, have fun, and spend quality time with friends and family. The brand has a strong presence in the United States with numerous locations, including the specific location at 3680 Wheeler Road, Augusta, GA, 30909.

At Zaxby's, the team members are considered the heart of the business, and the company is dedicated to fostering an environment where employees feel valued and motivated. Working at Zaxby's is not just about a job; it is about being part of a vibrant community committed to teamwork, growth, and mutual respect. Known for providing competitive pay, opportunities for career advancement, and comprehensive benefits, Zaxby's continually invests in its workforce to maintain a positive and productive workplace culture.

The role being offered is that of a General Manager at Zaxby's, responsible for overseeing the daily operations of the restaurant. This position is critical to ensuring that the restaurant runs smoothly, meets financial targets, and delivers an exceptional guest experience. General Managers at Zaxby's play a strategic leadership role, guiding their teams to uphold the brand's standards while fostering a positive work culture. The job involves managing staffing levels through effective hiring and retention practices, providing ongoing training and development for team members, and ensuring that all food safety and operational guidelines are followed meticulously.

This leadership role requires a hands-on approach to managing various facets of the restaurant, including sales growth, cost management, guest satisfaction, and operational efficiency. The General Manager is expected to lead by example, instill a positive team spirit, and maintain high morale among employees. Experienced in executing company goals and objectives, the ideal candidate will also be adept at using performance metrics to analyze business outcomes and develop action plans that enhance profitability and operational excellence.

In addition to day-to-day management, the General Manager is tasked with fostering strong community relationships to drive sales and build the restaurant’s reputation. They are responsible for creating effective work schedules, planning shift assignments, and ensuring compliance with all federal, state, and local regulations as well as company policies. Safety is a top priority, and the manager must ensure that all team members work in a safe environment and adhere to safety standards.

This role requires someone with strong leadership qualities, excellent organizational skills, and a commitment to providing an outstanding guest experience. Zaxby's offers competitive pay and bonus potential up to 24 percent of the annual salary paid quarterly. The position includes benefits such as paid time off, paid holidays, free meals, medical insurance, dental, vision, short-term and long-term disability coverage, life insurance, and a 401(k) plan with employer match. The company also encourages career growth with opportunities to advance and comprehensive training programs to develop skills further.

Overall, becoming a General Manager at Zaxby's means joining a dynamic, supportive environment where your efforts directly contribute to the restaurant’s success and the satisfaction of its guests. It's a rewarding opportunity for experienced managers looking to lead a high-performing team in a thriving restaurant business.

Job Requirements

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred
sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete Food Safety Certification and Manager Certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly