Restaurant General Manager

Powell, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a leading restaurant brand known for delivering not just meals but memorable dining experiences. Founded with a commitment to quality food and exceptional service, Zaxbys has grown into a popular dining destination for guests looking to enjoy a fun atmosphere and great meals with friends and family. The company prides itself on creating a welcoming environment that goes beyond the traditional restaurant experience, offering a space filled with energy, camaraderie, and a passion for great food. For team members, Zaxbys stands out as a remarkable place to work, emphasizing team culture, development, and opportunity for growth. As the team continues to expand, Zaxbys is actively seeking dedicated individuals to join their ranks and contribute to the continued success and vibrant culture of the brand.

The role of General Manager at Zaxbys is a pivotal position integral to the daily success and operational excellence of the restaurant. This leadership role is responsible for managing and overseeing all aspects of restaurant operations, focusing primarily on staff management, team development, sales growth, cost control, guest satisfaction, and maintaining brand standards. The General Manager leads the team by example, providing guidance and motivation to foster a positive workplace culture and high team morale. This position is dynamic, requiring strategic planning and execution of action plans in line with the company’s goals and objectives.

In addition to operational responsibilities, the General Manager is tasked with recruiting and retaining top talent, ensuring rigorous training and accountability across team members, and managing labor costs through effective scheduling and delegation. Delivering excellent guest experiences is a priority, supported by adherence to product quality, service standards, and cleanliness. The role demands a proactive approach in handling complaints and concerns, compliance with legal and company policies, and the use of management tools to maintain accurate records. Performance metrics are reviewed regularly, and the General Manager must develop action plans to enhance sales, efficiency, and guest satisfaction continuously.

Working at Zaxbys comes with numerous benefits, including competitive pay, bonus potential up to 24% of annual salary paid quarterly, free meals, paid time off, paid holidays, an employee referral program, and opportunities for advancement within the company. Comprehensive medical benefits are available such as medical, dental, vision insurance, health savings account options, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) program with a generous employer match. Zaxbys also encourages a work environment that promotes safety and flexibility, recognizing the dedication and contributions of its management team. This overall package makes Zaxbys a highly attractive employer in the restaurant industry, committed to investing in its people to drive success and satisfy every guest who walks through the doors.

Job Requirements

Must be 21 years of age or older
Must have valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Possess leadership qualities, organizational skills, and ability to interact cooperatively
High school diploma or equivalent required, some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Possess leadership qualities, organizational skills, and ability to interact cooperatively
High school diploma or equivalent required, some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain food safety certification and manager certification
Ensure the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Provide proper training including ongoing mentoring, coaching, and development while holding team members accountable
Create effective work schedules to drive sales and control labor costs
Plan and delegate shift assignments with clear communication and adjustments as needed
Uphold service, product quality, and cleanliness standards consistently
Foster a positive culture and healthy team morale through leadership and role modeling
Manage profitability by driving sales, controlling costs, and maintaining operational standards
Build community relationships to increase sales and provide outstanding product and service
Control costs and losses by maintaining compliance with guidelines, policies, and procedures
Conduct performance reviews for crew members and assist with those for managers
Ensure compliance with federal, state, and local laws, as well as company policies
Utilize management tools and keep accurate records
Review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
Address guest and team member complaints, concerns, and injuries timely and respectfully
Maintain a flexible attitude to perform beyond job parameters
Ensure team follows safety guidelines and procedures
Escalate concerns to supervisor as appropriate
Perform all duties necessary for proper restaurant operations