Restaurant General Manager

Coral Gables, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee assistance program

Career development opportunities

Job Description

Landry's is a leading restaurant and hospitality company known for its extensive portfolio of upscale dining establishments, entertainment venues, and hospitality services across the nation. With a strong emphasis on delivering exceptional guest experiences, Landry's fosters a dynamic, fast-paced work environment focused on growth, customer satisfaction, and operational excellence. Landry's continues to expand its network of restaurants, providing ample opportunities for career advancement, training, and professional development within the food and beverage hospitality industry.

The role offered by Landry's is a managerial position that plays a pivotal part in overseeing daily restaurant operations to ensure the highest standard of service and profitability. This position involves close management of financial and operational tasks, including monitoring food, beverage, and supply costs while maximizing efficiency in labor and utility expenditures. The manager will be responsible for shift management, including scheduling, planning, and making key decisions that affect the daily flow of the business, ensuring that food quality and customer service consistently meet or exceed company standards.

Furthermore, the role requires handling guest complaints with professionalism and promptness, aiming to transform dissatisfied guests into loyal patrons by providing thoughtful resolutions. Leadership responsibilities include guiding employees on operational procedures, delivering constructive feedback, and conducting performance reviews to foster employee development and alignment with company goals. The manager is also entrusted with critical administrative functions such as processing invoices, maintaining accurate financial reports, and managing payroll duties in accordance with company policies. This comprehensive role demands strong organizational, interpersonal, and leadership skills to drive both operational success and a positive work environment within Landry's hospitality venues.

Job Requirements

high school diploma or equivalent
minimum 3 years of experience in restaurant or hospitality management
ability to work flexible hours including evenings weekends and holidays
strong organizational and multitasking skills
physical ability to stand for extended periods
basic computer skills for administrative tasks

Job Qualifications

previous restaurant management experience
strong leadership and interpersonal skills
knowledge of food and beverage cost control
effective communication skills
ability to handle guest complaints professionally
experience in employee training and development
proficiency in administrative and financial reporting

Job Duties

adhere to company standards and service levels to increase sales and minimize costs including food beverage supply utility and labor costs
manage shifts which include daily decision making scheduling planning while ensuring consistent high quality of food preparation and service
investigate and respond to complaints taking all appropriate actions to turn dissatisfied guests into return guests
provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback establish performance expectations and by conducting performance reviews
responsible for ensuring that all financial invoices reporting and personnel payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures