Restaurant General Manager

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Career development opportunities

Job Description

Chicken Salad Chick is a rapidly expanding restaurant chain with over 225 locations, aiming to reach more than 250 restaurants across additional states in 2023. Known for its craveable, made-from-scratch meals served with heart, Chicken Salad Chick is establishing itself as America's favorite place for chicken salad. The company prides itself on delivering exceptional guest experiences by maintaining high standards in food quality, customer service, and restaurant operations. As a restaurant, Chicken Salad Chick focuses on operational excellence while fostering a positive and engaging environment for team members and guests alike. Their culture emphasizes leadership development, teamwork, and maintaining a clean and welcoming facility.

The role of the Restaurant General Manager at Chicken Salad Chick is pivotal in driving the success of each restaurant location. This position involves overseeing daily operations, ensuring that all products meet the company's quality standards, and providing superior guest service. The General Manager acts as a brand ambassador, embodying the values and standards of Chicken Salad Chick and inspiring the team to deliver outstanding results. Key aspects of the role include training and developing staff to cultivate future leaders, managing all administrative duties, and upholding operational policies and procedures. The General Manager also plays a critical role in financial management by controlling cash handling and maximizing labor performance based on business trends.

In addition to operational responsibilities, the Restaurant General Manager is charged with maintaining compliance with health, safety, and labor regulations while promoting a safe and productive workplace. This role requires a leader who is disciplined, organized, and able to multitask efficiently in a fast-paced environment. The manager must ensure timely completion of employee performance appraisals and handle personnel decisions in alignment with company guidelines. Marketing, advertising, and promotional activities also fall under the General Manager's duties to enhance the restaurant's visibility and drive sales.

Overall, this position demands a highly motivated individual with strong communication skills, exceptional organizational abilities, and at least three years of management experience. The Restaurant General Manager will be an essential part of Chicken Salad Chick's journey to becoming the top choice for guests craving delicious chicken salad meals.

Job Requirements

Minimum of 3 years management experience
Effective written and oral communication skills
Excellent organization skills
Thorough knowledge of back office tools and ability to learn additional software
Ability to handle multiple tasks
Three to five years related experience and/or training or equivalent combination of education and experience
Must be able to stand and exert well-paced mobility including bending and stooping for the duration of the workday
Must be able to lift or carry 20 pounds
Must be physically able to work at any duty station in the kitchen or service area

Job Qualifications

Minimum of 3 years management experience
Effective written and oral communication skills
Excellent organization skills
Thorough knowledge of back office tools and ability to learn additional software
Ability to handle multiple tasks
Three to five years related experience and/or training or equivalent combination of education and experience

Job Duties

Serve as a brand ambassador for Chicken Salad Chick
Understand and adhere/comply with all policies, procedures, standards, specifications, guidelines, and training programs
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service
Ensure that all products are consistently prepared and served according to CSC standards
Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training employees and creating a positive, productive working environment
Control cash and other receipts by adhering to cash handling and reconciliation procedures
Make employment and termination decisions consistent with Restaurant Management guidelines
Operationally fill in as needed to ensure guest service standards and efficient operations
Continually strive to develop staff in all areas of managerial and professional development
Prepare all required paperwork, forms and reports in an organized and timely manner
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures
Oversee and ensure that employee performance appraisals are completed on a timely basis
Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules and procedures
Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the restaurant, employees, and guests
Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, in accordance with the Brand Standards
Always adhere to Brand Standards for uniform appearance and personal grooming