Restaurant General Manager

Zaxbys is a vibrant, fast-growing restaurant chain known for its commitment to delivering exceptional dining experiences through its unique menu offerings and inviting atmosphere. As a brand, Zaxbys emphasizes not only great food but also building strong connections with its guests and creating a fun, engaging environment for both customers and team members alike. The company prides itself on fostering a positive workplace culture where employees feel valued, supported, and motivated to contribute to the success of each location. With this foundational approach, Zaxbys continually strives for excellence in guest satisfaction, operational efficiency, and team member development. This commitment has positioned the company as a popular dining destination and a preferred employer in the hospitality industry. Operating with a clear focus on quality and service, Zaxbys maintains high standards to ensure a memorable experience extended to every guest, every time they visit.

The General Manager role at Zaxbys is a leadership position central to the success of the restaurant. The General Manager oversees and directs all aspects of restaurant operations while embodying the brand's core values. This role is responsible for leading a dynamic team, creating a positive culture, and maintaining high morale across all levels. In this capacity, the General Manager executes and supports action plans aligned with Zaxbys' goals and objectives. Critical responsibilities include managing staffing, ensuring the development and ongoing training of team members, driving sales growth, controlling costs, and maintaining excellent guest experiences. The General Manager ensures compliance with brand standards and operational policies consistently. The role demands strategic thinking combined with hands-on involvement to sustain operational excellence day-to-day.

Zaxbys offers competitive pay and significant bonus potential paid quarterly, providing financial incentives tied directly to restaurant and individual performance, with bonuses up to 24 percent of the annual salary. Additional benefits include free meals, paid time off, paid holidays, and an employee referral program. The company also promotes career advancement opportunities, encouraging team members to grow within the organization.

Beyond financial rewards, Zaxbys supports its team with comprehensive benefits that include medical, dental, and vision insurance, health savings account options, and disability coverage. Furthermore, the company provides employer-paid life insurance and a robust 401(k) plan with employer matching contributions, allowing employees to plan for their financial future thoughtfully.

In this role, the General Manager is expected to complete specific training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone class. Managers must maintain food safety certifications and comply with all company-mandated training. The position requires ensuring that the restaurant delivers a consistently great guest experience, managing staffing through effective sourcing and hiring, and nurturing team members' growth through mentoring and development. The General Manager also oversees scheduling to optimize sales and manage labor costs, enforces service and cleanliness standards, and fosters a healthy workplace culture by acting as a role model and leader. Profitability management involves driving sales, controlling costs, and maintaining operational standards. The manager must also actively engage with the community to increase sales, manage costs and losses, complete performance evaluations, and maintain compliance with all company, federal, state, and local regulations. The General Manager must handle guest and team member concerns thoughtfully and maintain a flexible and proactive approach to their position's demands, ensuring safety and operational success at all times.