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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities

Job Description

This opportunity is with an independent franchisee of Taco Bell, a globally recognized fast-food restaurant chain known for its Mexican-inspired menu offerings. Operating under the auspices of a franchisee means you will be employed directly by a small business owner who exclusively manages the specific restaurant location. Unlike corporate employees of Taco Bell or its affiliated entities, your employer will be the franchisee, who independently sets wages, benefits, and other employment conditions. This setup offers a unique working environment that combines the strength and brand recognition of a major restaurant chain with the close-knit and entrepreneurial atmosphere of a local business.

The franchisee prioritizes maintaining high standards aligned with Taco Bell's core philosophies, emphasizing quality, service, cleanliness, and hospitality often summarized as CHAMPS, along with the operational guidelines known as the LAST system. Working in this role means you will play a pivotal part in ensuring the assigned restaurant functions smoothly, providing excellent customer experiences while sustaining operational efficiency. This position offers an engaging environment where leadership, communication skills, and attention to detail are vital.

As a restaurant manager under this franchise, your responsibilities revolve around directing daily operations to meet the company's expectations on customer satisfaction and employee performance. The role includes overseeing proper staffing levels to ensure the restaurant runs optimally, managing inventory controls, implementing safety policies and procedures, and conducting ongoing training sessions based on company standards. You will work closely with your team to create a positive and cooperative environment for both employees and customers, fostering a culture that upholds the Taco Bell brand reputation.

The role requires a strong commitment to managing multiple aspects of restaurant operations effectively, including hiring, training, counseling employees, and conducting performance reviews. This hands-on position involves participation in budget decisions and implementing strategies to meet financial goals while maintaining service excellence. Flexibility and calmness under pressure are essential as the work environment can sometimes be fast-paced and noisy, with temperature variations that reflect typical kitchen and dining room conditions.

Moreover, the franchisee’s restaurant manager must have excellent interpersonal communication skills to interact with customers courteously and efficiently, always ensuring orders are prepared accurately and promptly. This leadership position directly influences the overall success of the restaurant by promoting and enforcing policies that guarantee quality food service and customer satisfaction. If you are motivated to take charge of all aspects of a busy restaurant, enjoy working with people, and are dedicated to maintaining high standards, this role provides an excellent career path within the vibrant and fast-paced food service industry.

Job Requirements

  • High school education or equivalent
  • Must have comprehensive understanding of all aspects of restaurant management and prior food service experience
  • Must possess a valid drive license
  • Must have access to a vehicle to drive periodically on company business
  • Must have current liability insurance in your name
  • Must have a home or cellular telephone or acquire one within three weeks of starting the position
  • Requires good interpersonal communication skills
  • Must be able to pay attention to detail, cope with pressure, and remain calm when stressful situations arise

Job Qualifications

  • High school education or equivalent
  • Comprehensive understanding of all aspects of restaurant management
  • Prior food service experience
  • Strong interpersonal communication skills
  • Ability to pay attention to detail and cope with pressure
  • Experience in employee training and performance reviews
  • Knowledge of safety rules and procedures

Job Duties

  • Ensure customer satisfaction
  • Provide excellence in quality, service, cleanliness, and hospitality
  • Create and maintain a positive and cooperative atmosphere among employees and customers
  • Enforce all safety rules, policies, and procedures
  • Assist with budget decisions and implementation
  • Ensure adequate staffing within the restaurant
  • Follow specified procedures for inventory control
  • Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system
  • Perform employee performance reviews and counseling
  • Work as a team member to assure constant and consistent customer satisfaction through CHAMPS
  • Quickly prepare customers' orders according to specifications and with the highest possible quality
  • Prioritize workload, serving customers first, then maintaining dining room, and then maintaining work area
  • Operate all kitchen equipment
  • Acknowledge and speak to customers in a friendly and courteous manner
  • Report any needed equipment and/or facilities repair to the Maintenance Department

Job Criteria

Experience

Mid Level (3-7 years)


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