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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours

Job Description

This franchisee of Taco Bell operates as an independent business separate from Taco Bell Corporation and its affiliates. As an independent franchise owner, this establishment manages its own unique wage structures and benefit programs, which may differ from those of other franchisees. This provides employees with a distinctive work environment where the operational and employment terms may vary but are built upon the foundation of Taco Bell's renowned fast-food service standards. The franchisee's dedication is rooted in upholding the core principles of quality, service, cleanliness, and hospitality, known internally as the CHAMPS philosophy, alongside the LAST system designed to streamline restaurant operations and elevate customer satisfaction.

This particular role focuses on ensuring the smooth, efficient, and orderly management of an assigned Taco Bell restaurant by adhering to operational standards aligned with Taco Bell's CHAMPS philosophy as well as the LAST system. The position demands a comprehensive understanding of all facets of restaurant management, along with prior experience in the food service industry to effectively lead the team and maintain consistent service and quality standards. As a restaurant manager working for the franchisee, the selected candidate will not be employed directly by the Taco Bell Corporation but by the individual franchise owner, which means that the specific salary and benefits packages are established solely by the franchisee.

The ideal candidate will be responsible for managing all aspects of restaurant operations, including staffing, training, customer service, safety compliance, and inventory control. This position typically involves general supervision and requires the ability to handle the pressures of a fast-paced work environment. The manager must remain calm during stressful situations, maintain high attention to detail, and foster a positive work and dining atmosphere for both employees and customers. Strong interpersonal communication skills are essential, as the role involves directing employees and interacting with customers. Moreover, this manager is charged with implementing employee training according to Taco Bell's CHAMPS and LAST systems, conducting performance reviews, and ensuring each customer's experience meets company standards.

Additional responsibilities include assistance with budget decisions and maintaining accurate inventory control procedures. The manager will oversee adequate staffing levels, operate kitchen equipment, prioritize workload by focusing on customer service first, followed by maintaining the dining and work areas. Reporting any needed repairs to maintenance promptly is also a key part of the job. Since the franchisee operates independently, flexibility and adaptability are vital skills for this position. Candidates must possess a valid driver's license, access to a vehicle for company business, and proper liability insurance. This role represents an excellent opportunity for individuals seeking to grow their skills in restaurant management within a well-established fast-food brand's operational framework, while working directly for an independent business owner committed to quality and customer satisfaction.

Job Requirements

  • high school education or equivalent
  • valid driver license
  • access to a vehicle to drive periodically on company business
  • current liability insurance in your name
  • have a home or cellular telephone or obtain one within three weeks of starting the position
  • good interpersonal communication skills
  • ability to pay attention to detail
  • ability to cope with pressure and remain calm in stressful situations

Job Qualifications

  • High school education or equivalent is required
  • Must have comprehensive understanding of all aspects of restaurant management and prior food service experience
  • Must possess a valid Drive License
  • Must have access to a vehicle to drive periodically on Company Business
  • Must have current liability insurance in your name
  • Must have a home or cellular telephone and if not must get one within three weeks of starting the position
  • Requires good interpersonal communication skills to direct employees and work with customers
  • Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise
  • Job Training: Normally, one to two years required to gain job knowledge

Job Duties

  • To ensure the orderly and efficient functioning of assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness and hospitality (CHAMPS) and the Taco Bell (LAST) system
  • Ensure customer satisfaction
  • Provide excellence in quality, service, cleanliness, and hospitality
  • Create and maintain a positive and cooperative atmosphere among employees and customers
  • Enforces all safety rules, policies, and procedures
  • Job normally performed under general supervision
  • Position requires continuous customer and employee contacts
  • Decision Making Responsibilities: Manages all aspects of restaurant operations
  • hires, counsels and trains employees
  • ensures adherence to policies and procedures, and safety program
  • Working Conditions: Work area temperature may be extreme and noise level may be high at times
  • Assists with budget decisions and implementation
  • Ensures adequate staffing within the restaurant
  • Follows specified procedures for inventory control
  • Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system
  • Performs employee performance reviews and counseling
  • Works as a team member to assure constant and consistent customer satisfaction through CHAMPS
  • Quickly prepares customers' orders according to specifications and with the highest possible quality
  • Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area
  • Operates all kitchen equipment
  • Acknowledges and speaks to customers when possible in a friendly and courteous manner
  • Reports any needed equipment and/or facilities repair to the Maintenance Department

Job Criteria

Experience

Mid Level (3-7 years)


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