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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities

Job Description

This job opportunity is with an independent franchisee of Taco Bell, one of the most recognized fast-food brands known for its Mexican-inspired menu and quick service. Unlike positions offered by Taco Bell Corporation or its affiliates, employment is directly with the franchisee, an independent business owner responsible for their own wage, scheduling, and benefits programs. This means variations in compensation and perks exist depending on the specific franchise. The franchisee sets the tone of operational excellence by adhering strictly to Taco Bell's guiding principles and systems while tailoring leadership to fit their unique business needs. This role is essential in ensuring the day-to-day smooth and efficient functioning of the restaurant, while upholding Taco Bell's standards for quality, service, cleanliness, and hospitality.

The role centers on managing the restaurant’s operations through a dedicated focus on CHAMPS—Cleanliness, Hospitality, Accuracy, Maintain, Product, and Speed—and the Taco Bell LAST system, which emphasizes Leadership, Accountability, Standards, and Training. The ideal candidate will embody strong leadership qualities while being hands-on in daily tasks and operations. This position requires a comprehensive understanding of restaurant management, including staffing, customer relations, inventory oversight, and employee development. The manager will take ownership of maintaining a positive working environment that fosters teamwork and high morale among employees, promoting a business culture oriented toward exceptional customer satisfaction and operational efficiency.

This independent franchise-driven position demands excellent communication skills for effectively directing employees and engaging with customers, ensuring that all Taco Bell standards are met or exceeded. Responsibilities include enforcing safety rules, managing budget considerations, handling employee performance reviews, and overseeing inventory. The franchisee provides a structured yet adaptable environment optimized for growing managerial skills while maintaining brand consistency. Since the franchisee is the sole employer, job seekers should expect a personalized work experience with potential flexibility in scheduling and benefits reflecting the franchise owner’s policies.

Work conditions involve exposure to varying noise levels and temperatures common to fast-food operations, requiring resilience and the ability to stay calm under pressure. The role is crucial to preventing customer dissatisfaction and minimizing revenue losses by maintaining operational excellence. Proper training is typically required, generally spanning one to two years, and the position operates under general supervision but with a considerable degree of autonomy. Overall, this managerial role is a vital link in the chain to deliver Taco Bell's promise of fast, quality food in a friendly and inviting environment, ensuring customer loyalty and business success.

Job Requirements

  • High school education or equivalent
  • Comprehensive understanding of all aspects of restaurant management
  • Prior food service experience
  • Must possess a valid driver license
  • Must have access to a vehicle to drive periodically on company business
  • Must have current liability insurance in your name
  • Must have a home or cellular telephone within three weeks of starting
  • Good interpersonal communication skills
  • Ability to pay attention to detail and remain calm under pressure

Job Qualifications

  • High school education or equivalent
  • Comprehensive understanding of all aspects of restaurant management
  • Prior food service experience
  • Good interpersonal communication skills
  • Ability to remain calm and cope with pressure
  • Valid driver license
  • Ability to work within a team environment
  • Capability to perform employee training and counseling

Job Duties

  • Ensure customer satisfaction
  • Provide excellence in quality, service, cleanliness, and hospitality
  • Create and maintain a positive and cooperative atmosphere among employees and customers
  • Enforce all safety rules, policies, and procedures
  • Assist with budget decisions and implementation
  • Ensure adequate staffing within the restaurant
  • Follow specified procedures for inventory control
  • Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system
  • Perform employee performance reviews and counseling
  • Work as a team member to assure constant and consistent customer satisfaction through CHAMPS
  • Quickly prepare customers' orders according to specifications and with the highest possible quality
  • Prioritize work load, always serving customers first, then maintaining dining room, and then maintaining work area
  • Operate all kitchen equipment
  • Acknowledge and speak to customers when possible in a friendly and courteous manner
  • Report any needed equipment and/or facilities repair to the maintenance department

Job Criteria

Experience

Mid Level (3-7 years)


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