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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule
training programs

Job Description

This job opportunity is provided by an independent Taco Bell franchisee, not Taco Bell Corporation or any of its affiliates. As a franchisee, the employer operates as an independent business owner, setting their own wage and benefit programs. These conditions may vary significantly from one franchisee to another, creating a unique environment where employment terms are specifically tailored to the franchisee's business model, values, and operational goals.

The position available is for a Restaurant Manager role focusing on maintaining the orderly and efficient functioning of the assigned restaurant. The role is deeply rooted in the core Taco Bell philosophies of quality, service, cleanliness, and hospitality, often referred to by the acronym CHAMPS. Additionally, the role requires strict adherence to the Taco Bell LAST system, which is a management and operational framework designed to ensure customer satisfaction and operational excellence within each restaurant. This role requires an individual to act as a leader and motivator, managing various elements of restaurant operations including staff hiring, training, and counseling, inventory control, budget assistance, and day-to-day customer service management.

The ideal candidate will need to embrace customer service excellence, creating a positive and cooperative atmosphere among employees and customers alike. Strong communication skills are essential for directing employees and engaging with customers, ensuring that customer satisfaction remains a primary focus. The job involves physical tasks and the restaurant environment may include extreme temperature conditions and noise, requiring resilience and the ability to remain calm under pressure.

The Restaurant Manager should possess a thorough understanding of restaurant management fundamentals with prior food service experience. A high school diploma or equivalent education is necessary, along with a valid driver’s license and a personal vehicle with current liability insurance. The candidate must also have means of communication such as a home or cellular telephone.

This position holds significant responsibility, as the Restaurant Manager must ensure compliance with all company policies, safety rules, and operational procedures. They are responsible for managing all facets of the restaurant operations, including staffing, performance reviews, and enforcing a culture of safety and quality standards outlined by Taco Bell. Training under general supervision is typical during the initial period, with continuous employee and customer engagement being a core part of the role.

The role impacts the overall success of the restaurant, influencing revenue through the maintenance of high standards and the avoidance of errors that could result in dissatisfied customers or employees. This employment opportunity is vital for those seeking to develop or continue their career in restaurant management within a well-recognized brand framework, but through locally owned and operated franchises that offer a degree of autonomy and individual growth potential. This blend of corporate standards and franchisee independence makes working in this capacity a unique and potentially rewarding experience for ambitious candidates.

Job Requirements

  • High school education or equivalent
  • comprehensive understanding of all aspects of restaurant management and prior food service experience
  • valid driver license
  • access to a vehicle to drive periodically on company business
  • current liability insurance in your name
  • home or cellular telephone
  • good interpersonal communication skills
  • ability to pay attention to detail
  • ability to cope with pressure and remain calm when stressful situations arise

Job Qualifications

  • High school education or equivalent
  • comprehensive understanding of all aspects of restaurant management
  • prior food service experience
  • valid driver license
  • good interpersonal communication skills
  • ability to manage employee performance
  • ability to enforce safety rules and procedures
  • ability to train employees in company standards
  • ability to handle stressful situations calmly and effectively

Job Duties

  • Ensure customer satisfaction
  • provide excellence in quality, service, cleanliness, and hospitality
  • create and maintain a positive and cooperative atmosphere among employees and customers
  • enforce all safety rules, policies, and procedures
  • assist with budget decisions and implementation
  • ensure adequate staffing within the restaurant
  • follow specified procedures for inventory control
  • provide employee training, emphasizing CHAMPS and the Taco Bell LAST system
  • perform employee performance reviews and counseling
  • work as a team member to assure constant and consistent customer satisfaction through CHAMPS
  • quickly prepare customers' orders according to specifications and with the highest possible quality
  • prioritize work load, always serving customers first, then maintaining dining room, and then maintaining work area
  • operate all kitchen equipment
  • acknowledge and speak to customers when possible in a friendly and courteous manner
  • report any needed equipment and/or facilities repair to the Maintenance Department

Job Criteria

Experience

Mid Level (3-7 years)


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