Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Benefits from day one
Paid Time Off
Job Description
KFC is a globally recognized fast-food restaurant chain known for its iconic fried chicken recipes and commitment to delivering fast, friendly, and consistent service. Operating in numerous countries, KFC prides itself on maintaining high culinary standards and cultivating a customer-first culture. As part of the fast-food industry, KFC combines efficiency, quality food production, and excellent customer service to stand apart in the competitive quick-service restaurant (QSR) market. Known for its innovative marketing and community involvement, KFC offers both customers and employees an engaging environment focused on growth and satisfaction.
The position of Restaurant General Manager at KFC represents a senior leadership role entrusted with the comprehensive management and operational success of the restaurant. This role demands a proactive and results-driven leader who will spearhead team recruitment, onboard new hires, and oversee training programs to build a high-performing staff that delivers exceptional customer experiences. As the General Manager, you will not only craft a motivating and inclusive workplace culture emphasizing equity, inclusion, and belonging but also focus on employee career development, recognizing outstanding performance and facilitating career progression.
Your day-to-day responsibilities will involve hands-on leadership, including coaching and mentoring assistant managers, shift supervisors, and team trainers to ensure that training initiatives align with brand standards and operational goals. The role also requires active involvement in resolving customer complaints promptly to uphold brand reputation and ensure customer satisfaction. Financial acumen is crucial as you will analyze the restaurant's profit and loss, manage budgets, and implement strategies to maximize profitability while enhancing the guest experience.
Moreover, you will be responsible for staff scheduling to optimize the workforce’s efficiency aligned with demand patterns, leading product rollout meetings, and staying abreast of competitors’ activities to continuously improve KFC’s offerings and digital loyalty programs. This role offers a unique opportunity to influence both team culture and business outcomes in a vibrant, challenging fast-food environment. Candidates can expect competitive pay, bonus eligibility, and comprehensive benefits, reflecting KFC’s commitment to rewarding leadership and performance.
The position of Restaurant General Manager at KFC represents a senior leadership role entrusted with the comprehensive management and operational success of the restaurant. This role demands a proactive and results-driven leader who will spearhead team recruitment, onboard new hires, and oversee training programs to build a high-performing staff that delivers exceptional customer experiences. As the General Manager, you will not only craft a motivating and inclusive workplace culture emphasizing equity, inclusion, and belonging but also focus on employee career development, recognizing outstanding performance and facilitating career progression.
Your day-to-day responsibilities will involve hands-on leadership, including coaching and mentoring assistant managers, shift supervisors, and team trainers to ensure that training initiatives align with brand standards and operational goals. The role also requires active involvement in resolving customer complaints promptly to uphold brand reputation and ensure customer satisfaction. Financial acumen is crucial as you will analyze the restaurant's profit and loss, manage budgets, and implement strategies to maximize profitability while enhancing the guest experience.
Moreover, you will be responsible for staff scheduling to optimize the workforce’s efficiency aligned with demand patterns, leading product rollout meetings, and staying abreast of competitors’ activities to continuously improve KFC’s offerings and digital loyalty programs. This role offers a unique opportunity to influence both team culture and business outcomes in a vibrant, challenging fast-food environment. Candidates can expect competitive pay, bonus eligibility, and comprehensive benefits, reflecting KFC’s commitment to rewarding leadership and performance.
Job Requirements
- 5 years restaurant or retail management experience
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills
- Solid understanding of restaurant maintenance programs
- Commitment to equity, inclusion, and belonging in workplace culture
- Experience in team motivation and development
- Ability to recruit and train employees effectively
- Adaptability to change and supporting change management
- Compliance with corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P and L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, focusing on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service
- Coach the management team on the KFC brand standards and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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