Restaurant General Manager

Wonder is a pioneering mealtime platform that revolutionizes the way people enjoy food by offering an unprecedented variety and flexibility. Operating as a multi-brand, multi-cuisine cloud kitchen, Wonder combines the convenience of diverse food choices with the efficiency of modern technology, catering to every craving in a single seamless order. With over 20 exclusive restaurants under one roof, Wonder enables customers to mix and match dishes from a spectrum of culinary styles ranging from tacos to Thai, all without delivery fees. This innovative approach not only enhances flavors on the plate but also redefines how food service is managed, as every dish is made fresh to order on-site by a dedicated culinary team and served hot, ensuring quality and satisfaction at every bite.

Wonder’s unique business model involves full control over the entire dining experience—from recipe development, kitchen management, employee coordination, to the technological frameworks that power ordering and fulfillment. This holistic oversight allows Wonder to maintain high standards of quality, variety, and consistency even as it scales operations. Whether customers opt for dine-in, pickup, or delivery, Wonder promises a superior experience fueled by operational excellence and innovation. As a new leader in the food tech space, Wonder represents an exciting opportunity for professionals interested in joining a fast-growing company that values collaboration, cutting-edge solutions, and accessibility in dining.

About the Role

As a Senior Operations Leader at Wonder, you will take the helm of one of Wonder’s shared kitchen locations, overseeing a complex ecosystem that houses multiple restaurant brands, serving various channels including dine-in, pickup, and delivery. This position transcends traditional food service management; it requires a multifaceted leader capable of steering a diverse team while managing seamless cross-brand collaboration within a single facility. Beyond daily operations, you will hold full ownership of the site’s P&L, embodying the role of a General Manager with both strategic and hands-on responsibilities.

Your operational dexterity will be crucial as you navigate an array of challenges—from staffing and scheduling complexities to vendor and partner relations—ensuring that the location runs smoothly, efficiently, and profitably. You will lead, develop, and inspire a hybrid workforce composed of direct employees and contracted partners, fostering a cohesive team environment that upholds Wonder’s standards for service excellence and quality. Managing inventory rigorously and implementing data-driven strategies to optimize performance will be central to your duties, as will nurturing local business relationships and representing the Wonder brand within the community.

The position offers a competitive salary range of $95,000 to $109,500 annually, reflecting the scope and significance of the role within the organization. Located in New Haven, Connecticut, this leadership position is ideal for experienced professionals from operations, logistics, hospitality, e-commerce, or similar sectors who seek to leverage their skills in a dynamic, high-growth environment. You will have ample opportunities for career advancement, professional development, and the chance to influence the future of food service innovation through your leadership and operational expertise.