Restaurant General Manager

Weslaco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Job Description

This employment opportunity is with a franchisee of Taco Bell, a well-established and popular fast-food restaurant chain known for its bold and flavorful Mexican-inspired menu. Unlike working directly with the Taco Bell Corporation or its affiliates, working for a franchisee means becoming part of an independently owned business that operates under the Taco Bell brand. Each franchisee manages its own operations, including wages, benefits, and workplace culture, offering a unique setting compared to corporate roles. Franchisees typically have a strong connection to their local community and focus on maintaining high standards of quality, service, and customer satisfaction.

The role being offered is a pivotal management position within the restaurant, focusing on maintaining the philosophy of quality, service, cleanliness, and hospitality, often summarized by the guiding principles known as CHAMPS and the Taco Bell LAST system. This management job is designed to ensure the efficient and orderly operation of the restaurant while leading a team to meet the highest customer experience standards. The manager will be the primary leader responsible for executing the franchisee's business objectives while delivering excellent food service and operational standards.

This position requires comprehensive knowledge of restaurant management and prior food service experience. The manager will be entrusted with a broad range of responsibilities, such as overseeing daily operations, maintaining customer satisfaction, enforcing compliance with safety policies, and fostering a positive work environment for employees. The role involves managing all aspects of the restaurant's operations, including staffing decisions, training programs, inventory control, performance reviews, and adherence to health and safety regulations.

In this capacity, the manager will also serve as the face of the restaurant, engaging with customers, addressing their concerns promptly, and ensuring that every visitor leaves with a positive impression. The working conditions may involve exposure to varying temperature levels and high noise environments typical in fast-food settings. Stress management and the ability to work calmly and efficiently under pressure are crucial traits needed to succeed in this dynamic role.

Overall, this position is ideal for an experienced restaurant professional seeking a leadership role within a fast-paced, high customer interaction setting. It offers the opportunity to grow within a franchised business model while delivering outstanding food service in alignment with Taco Bell's proven operational systems and customer service excellence. The franchisee determines wage and benefits, which may vary, reflecting their independent business model, making this role flexible yet demanding in equal measure.

Job Requirements

High school education or equivalent
prior food service experience
must possess a valid driver license
must have access to a vehicle to drive periodically on company business
must have current liability insurance in your name
must have a home or cellular telephone or must obtain one within three weeks of starting the position
good interpersonal communication skills
ability to pay attention to detail
ability to cope with pressure and remain calm under stress

Job Qualifications

High school education or equivalent is required
Must have comprehensive understanding of all aspects of restaurant management and prior food service experience
Must possess a valid Drive License
Must have access to a vehicle to drive periodically on Company Business
Must have current liability insurance in your name
Must have a home or cellular telephone and if not must get one within three weeks of starting the position
Requires good interpersonal communication skills to direct employees and work with customers
Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise
Job Training: Normally, one to two years required to gain job knowledge

Job Duties

To ensure the orderly and efficient functioning of assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness and hospitality (CHAMPS) and the Taco Bell (LAST) system
Ensure customer satisfaction
Provide excellence in quality, service, cleanliness, and hospitality
Create and maintain a positive and cooperative atmosphere among employees and customers
Enforces all safety rules, policies, and procedures
Job normally performed under general supervision
Position requires continuous customer and employee contacts
Decision Making Responsibilities: Manages all aspects of restaurant operations
hires, counsels and trains employees
ensures adherence to policies and procedures, and safety program
Working Conditions: Work area temperature may be extreme and noise level may be high at times
Assists with budget decisions and implementation
Ensures adequate staffing within the restaurant
Follows specified procedures for inventory control
Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system
Performs employee performance reviews and counseling
Works as a team member to assure constant and consistent customer satisfaction through CHAMPS
Quickly prepares customers' orders according to specifications and with the highest possible quality
Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area
Operates all kitchen equipment
Acknowledges and speaks to customers when possible in a friendly and courteous manner
Reports any needed equipment and/or facilities repair to the Maintenance Department