Restaurant General Manager

The hiring establishment is a well-established restaurant brand known for its commitment to exceptional customer service, quality food, and operational excellence. This company operates in the fast-paced food service industry, delivering consistent dining experiences that meet high standards of product quality and customer satisfaction. With a focus on maintaining company standards and fostering a positive work environment, the organization invests heavily in staff training and development to ensure every location achieves its sales and profitability targets while providing a welcoming atmosphere for both customers and employees.

This role, Restaurant General Manager (RGM), is a leadership position responsible for the overall success of an individual restaurant. The RGM reports directly to an Area Coach and supervises Associate General Managers, Shift Managers, and hourly crew members. The primary objective is to drive operational excellence and ensure the restaurant meets or exceeds its annual operating plan. The position requires hands-on involvement in restaurant operations to provide training, handle customer service needs directly, and model the desired behaviors for the team.

The RGM's responsibilities encompass multiple key areas including customer satisfaction, product quality, financial performance, operations, and human resources. In customer satisfaction, the RGM ensures fast, accurate service and positive guest relations by directly addressing customer issues and coaching staff on outstanding service standards. Maintaining strict compliance with food safety standards and company product specifications is essential.

From a financial perspective, the RGM develops and drives the restaurant’s annual operating plan, closely monitors sales, labor costs, and inventory controllables, and takes proactive steps to meet margin targets. The manager mentors the team on financial analysis and works with vendors on capital expenditure requests to maintain facility standards.

Operational excellence is achieved by ensuring facilities and equipment meet company standards, monitoring food preparation, managing order fulfillment, and overseeing the scheduling of management and crew shifts to optimize performance and meet Speed With Service (SWS) goals. The manager ensures efficient restaurant flow and rapid service response to minimize bottlenecks.

Human resources responsibilities include leading all HR activities such as hiring, performance management, compensation, and employee relations, including terminations. The RGM provides hands-on training for management, promotes Learning Zone certifications, and fosters a fair and compliant work environment in adherence to company policies and regulatory requirements.

Success in this role is measured by achievement of the annual operating plan, margin improvement, operational performance metrics like sales and labor, POS and customer satisfaction survey results, and employee development indicators such as turnover and certification levels.

The ideal candidate exhibits excellence in customer service, team leadership, business savvy, team development, and deep operational knowledge. Attention to detail, strong communication skills, and a passion for leading and motivating staff are critical. Educationally, a high school diploma or GED is required, along with supervisory experience in food service or retail environments. Proven financial acumen and the ability to coach and train a diverse team are essential for delivering consistent success.

This is a hands-on leadership role within a dynamic restaurant environment that rewards proactive problem solving, strategic thinking, and a genuine commitment to delivering an outstanding customer experience every day. If you possess a driven leadership style and a passion for restaurant operations, this position offers excellent opportunities for career growth and the chance to make a tangible impact on business performance.