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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours

Job Description

Fulenwider Enterprises is a prominent restaurant group operating the well-known KFC and Taco Bell brands, extending a vibrant opportunity for growth and career advancement within the food service industry. The company prides itself on fostering a collaborative work environment where every employee's contribution is valued and pivotal to the business's ongoing success. With a focus on nurturing employee satisfaction and professional development, Fulenwider Enterprises has established itself as a thriving force in fast-food restaurant operations, delivering well-loved menu items to a broad customer base. As part of this dynamic organization, team members are encouraged to grow in their roles and contribute to the high standards and culture of excellence the company represents. Fulenwider Enterprises offers a supportive workplace where operational efficiency, exceptional customer service, and employee engagement are keys to their continued growth and market presence.

The Restaurant General Manager (RGM) is a leadership role integral to the seamless operation of Fulenwider's KFC/Taco Bell restaurants. This full-time position holds responsibility for directing daily restaurant activities, ensuring compliance with company standards across all operational facets including product preparation, customer service, restaurant maintenance, inventory management, and team leadership. The RGM plays a critical role in maintaining high standards of quality, service, cleanliness, and hospitality, directly impacting the restaurant's reputation and profitability. This role requires a commitment to cultivating a positive and safe working environment while managing financial accountability and operational excellence. The RGM oversees staffing through recruiting, hiring, training, motivating, and retaining hourly managers and team members, ensuring that the restaurant operates efficiently and profitably. Exceptional leadership, communication, and problem-solving skills are essential to drive team performance and deliver an outstanding guest experience consistently. This position demands a balance between hands-on management during peak hours and strategic oversight of business functions to achieve operational goals, cost controls, and customer satisfaction objectives. Fulenwider Enterprises values RGMs who demonstrate dedication, effective decision-making, and the ability to foster a collaborative team environment in a fast-paced setting.

Job Requirements

  • Follow procedures regarding operation of restaurant equipment such as fryers and ovens
  • lift up to 25 lbs and carry loads up to 30 feet
  • push/pull up to 90 lbs and carry loads up to 30 feet
  • knowledge of and compliance with human resources policies and processes
  • adhere to company and city/state/federal safety requirements

Job Qualifications

  • Dedication to providing exceptional guest service
  • Good communication skills, strong interpersonal skills, and conflict resolution skills
  • Exceptional team building capability
  • Basic business math and accounting skills, and strong analytical/decision-making skills
  • Basic personal computer literacy
  • 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility
  • Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
  • The job entails lifting up to 25 lbs
  • and carrying loads up to 30 feet in distance
  • The job entails pushing/pulling up to 90 lbs
  • and carrying up to 30 feet in distance
  • Knowledge of and compliance with the company's Human Resources policies and processes
  • Adheres to the Company and City/State/United States safety requirements

Job Duties

  • The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations
  • This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned
  • Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
  • Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
  • Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
  • Controls day-to-day operations by tracking restaurant labor and product costs to meet targets
  • orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees
  • follows published procedures for receiving, preparing, holding, packing and serving products
  • Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees
  • Has routine preventative maintenance program in operation
  • checks, adjusts and makes minor repairs of restaurant equipment, building and grounds?
  • Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures
  • Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information
  • develops, motivates, and effectively trains
  • maintains a safe work environment
  • champions recognition and motivation efforts
  • Ensures OSHA, local health and safety codes, and company safety and security policy are met

Job Criteria

Experience

Mid Level (3-7 years)


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