Restaurant General Manager

Mitra QSR is one of the largest KFC franchise organizations in the United States, operating 180 stores across 15 states, and ranking as the third-largest KFC franchisee nationally. With the backing of Yum Brands, a global leader in the quick-service restaurant industry with nearly 60,000 restaurants worldwide, Mitra QSR embodies a strong culture of growth, opportunity, and vibrant family values. Yum Brands owns internationally recognized brands such as KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill, and is renowned for opening a new restaurant approximately every two hours, emphasizing rapid expansion and innovation in the industry.

Mitra QSR’s passion for service, honesty, and development drives their continuous growth, supported by an experienced leadership team with a combined 25-plus years in the KFC/Taco Bell arena and over a decade at Mitra. Supported by a dedicated team of more than 30 Area Leaders, the company emphasizes a workplace culture built on learning, adaptation, and nurturing talent. This commitment ensures that while skills can be taught, passion and integrity remain at the core of every associate’s success trajectory.

As a Restaurant General Manager at Mitra QSR, you will play a pivotal role in managing three essential components of the business: employees, customers, and restaurant operations. You will be responsible for overseeing day-to-day activities, cultivating and retaining a motivated team committed to delivering outstanding customer experiences and maintaining a clean, efficient, and safe restaurant environment. The quick-service restaurant (QSR) sector demands a balance of speed, quality, and excellent customer service, and you will lead by example to meet these performance standards.

Your leadership will be instrumental in fostering a positive and collaborative workplace where employees feel valued and motivated. You will mentor and inspire your team to deliver great service, promote operational excellence, and maintain high standards of cleanliness and equipment maintenance. Additionally, you will manage the financial performance of the restaurant by understanding and overseeing its Profit and Loss (P&L) statement, ensuring the business meets its financial goals in alignment with company policies and industry regulations.

The role requires a servant leadership approach, strong mentoring abilities, a passion for continuous learning, and an unwavering customer service focus. You will utilize your organizational skills and financial acumen to ensure efficient operations and the best possible guest experience. Mitra QSR offers a family-oriented culture with great working hours, employee recognition programs, community involvement, and a comprehensive benefits package, including bonuses, paid time off, 401(k) with company match, healthcare, wellness programs, and employee discounts.

Mitra QSR also invests in their team's education and career advancement through scholarships, tuition-free degrees funded by the KFC Foundation, and ample growth opportunities within the organization. Joining Mitra QSR means becoming part of a dynamic and supportive environment where your passion and leadership directly contribute to collective success and personal fulfillment.