Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Benefits from day one
Paid Time Off
Job Description
KFC, one of the world's most beloved quick-service restaurants, is renowned for its iconic fried chicken and commitment to delivering outstanding customer experiences. As a global leader in the fast-food industry, KFC has expanded its reach to thousands of locations across multiple countries, consistently providing tasty, high-quality food in a friendly and efficient environment. The company prides itself on its corporate culture, which emphasizes equity, inclusion, and belonging, creating a vibrant atmosphere that supports career growth and team success. KFC offers competitive pay, bonus opportunities, medical benefits from day one, scholarship programs, and career advancement options, making it a top choice for professionals looking to grow in the restaurant industry.
The Restaurant General Manager role at KFC is a pivotal leadership position designed for a seasoned hospitality professional with a passion for managing teams and driving exceptional restaurant performance. In this role, you will be responsible for recruiting, onboarding, and training a talented crew, including Team Members and Shift Supervisors, ensuring that every individual is prepared to deliver the best service possible. Your focus will be on cultivating a high-performing, motivated team by recognizing and rewarding outstanding achievements, promoting personal and professional development, and fostering a positive and inclusive workplace.
You will be instrumental in shaping the operational strategies of the restaurant, including managing staffing schedules, overseeing financial performance through budget management and profit maximization strategies, and ensuring all brand standards are met with excellence. This position requires you to be hands-on, engaging directly with customers to resolve any concerns and uphold the company's commitment to exceptional service. Staying attuned to competitor activities and adapting to changing market conditions will be critical to maintaining KFC's competitive edge through innovative customer engagement strategies, including digital platform utilization and loyalty programs.
The ideal candidate will have at least five years of experience in restaurant or retail management with a strong background in people management and P&L analysis. Exceptional communication skills, both verbal and written, are essential, alongside proficiency with digital tools and a solid understanding of restaurant maintenance protocols. Commitment to KFC’s values, including equity, inclusion, and belonging, will be reflected in your leadership style and team development practices.
This full-time position offers competitive compensation, bonus eligibility, two weeks of vacation plus additional paid time off, scholarship opportunities, and medical benefits from day one. Employees also enjoy free meals during shifts and access to KFC Foundation programs like free college tuition at Western Governors University, the $1 per $1 Savings Match Program, and hardship assistance programs. By stepping into this role, you not only advance your career but also contribute to a company that values hard work, innovation, and community impact.
The Restaurant General Manager role at KFC is a pivotal leadership position designed for a seasoned hospitality professional with a passion for managing teams and driving exceptional restaurant performance. In this role, you will be responsible for recruiting, onboarding, and training a talented crew, including Team Members and Shift Supervisors, ensuring that every individual is prepared to deliver the best service possible. Your focus will be on cultivating a high-performing, motivated team by recognizing and rewarding outstanding achievements, promoting personal and professional development, and fostering a positive and inclusive workplace.
You will be instrumental in shaping the operational strategies of the restaurant, including managing staffing schedules, overseeing financial performance through budget management and profit maximization strategies, and ensuring all brand standards are met with excellence. This position requires you to be hands-on, engaging directly with customers to resolve any concerns and uphold the company's commitment to exceptional service. Staying attuned to competitor activities and adapting to changing market conditions will be critical to maintaining KFC's competitive edge through innovative customer engagement strategies, including digital platform utilization and loyalty programs.
The ideal candidate will have at least five years of experience in restaurant or retail management with a strong background in people management and P&L analysis. Exceptional communication skills, both verbal and written, are essential, alongside proficiency with digital tools and a solid understanding of restaurant maintenance protocols. Commitment to KFC’s values, including equity, inclusion, and belonging, will be reflected in your leadership style and team development practices.
This full-time position offers competitive compensation, bonus eligibility, two weeks of vacation plus additional paid time off, scholarship opportunities, and medical benefits from day one. Employees also enjoy free meals during shifts and access to KFC Foundation programs like free college tuition at Western Governors University, the $1 per $1 Savings Match Program, and hardship assistance programs. By stepping into this role, you not only advance your career but also contribute to a company that values hard work, innovation, and community impact.
Job Requirements
- 5 years in restaurant or retail management
- strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal and interpersonal
- solid understanding of restaurant maintenance programs
- commitment to equity, inclusion and belonging
- experience in team motivation and people development
- skilled recruiter and trainer
- adaptability to change
- knowledge of corporate policies
- compliance with occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management
- strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- champions KFC’s culture and values focusing on equity, inclusion and belonging
- experienced in recognizing and motivating teams
- skilled in recruiting top talent and training employees
- adaptable to change
- supports change management
- adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan
- mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
- oversee execution of all training and development initiatives
- recognize and reward outstanding Team Member performance
- foster a culture of equity, inclusion and belonging
- address and resolve conflicts
- personally engage with customers to resolve issues
- strategically schedule staff to optimize customer service
- coach management team on KFC brand standards
- lead product rollout meetings
- analyze financial performance
- manage budget
- develop strategies to maximize profitability
- stay informed about competitors
- exceed competitors’ standards including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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