Shake Shack logo

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $68,723.20 - $88,441.60
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Work Schedule

Flexible
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Benefits

weekly pay
performance bonuses
Shake Shack Meal Discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Commuter Benefits
Flexible spending account
Dependent Care Account
development opportunities

Job Description

Shake Shack is a dynamic and rapidly expanding hospitality brand with a deep-rooted commitment to quality, community, and exceptional guest experiences. Originating from a humble hot dog cart in New York City's Madison Square Park, the company was founded by Danny Meyer, an influential figure in the hospitality industry and CEO of Union Square Hospitality Group. Shake Shack's journey from a simple cart to an iconic global brand reflects its emphasis on providing high-quality food combined with outstanding hospitality. The company's philosophy centers around 'Standing For Something Good,' focusing not only on the food they serve but also on the positive impact they strive to have on their teams, neighborhoods, and communities. This approach has cultivated a culture where team members, affectionately known as the ShackFam, thrive in an inclusive, fun, and collaborative environment that fosters continuous growth and development.

The Assistant General Manager role at Shake Shack is a pivotal leadership position designed for individuals passionate about hospitality and eager to contribute to the success of a thriving restaurant. This role offers an excellent opportunity to play a hands-on part in managing daily operations, driving sales, and delivering exceptional guest experiences while leading and developing a motivated team. The Assistant General Manager will be responsible for ensuring that food quality, safety standards, and customer service excellence are consistently met or exceeded. Additionally, this role involves managing inventory, payroll, and scheduling, as well as ensuring compliance with health and safety regulations. The successful candidate will be a strong leader with at least three years of general management experience in a high-volume, fast-paced restaurant environment and possess a solid understanding of financial management and team development.

This position is full-time, offering a competitive salary ranging from $68,723.20 to $88,441.60 annually, coupled with numerous benefits that showcase Shake Shack's commitment to the well-being and growth of its team members. Employees enjoy weekly pay and performance bonuses, meal discounts, exclusive corporate offers, comprehensive health insurance options, and opportunities for career advancement. Shake Shack's supportive culture emphasizes mentorship and training, making this an ideal role for aspiring hospitality professionals who seek to make meaningful contributions to a beloved and respected brand. Join Shake Shack and become part of a rewarding team dedicated to delivering unforgettable experiences and standing for something good in the hospitality industry.

Job Requirements

  • Minimum 3 years of restaurant general management experience
  • Working knowledge of restaurant operations
  • Ability to learn and train others on Shack operations
  • Demonstrated ability to champion hospitality
  • Strong leadership skills
  • Knowledge of business financials
  • Minimum 3 years of P&L responsibilities
  • Food handler certification preferred
  • Willingness to work flexible hours

Job Qualifications

  • Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
  • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
  • Ability to learn and train others on all aspects of the Shack operations
  • Demonstrated ability to champion hospitality and motivate team members
  • Strong leadership skills with a focus on coaching and achieving excellence
  • Knowledgeable in all financial aspects of business operations
  • Minimum 3 years of P&L responsibilities
  • Food handler certification, preferred
  • Willingness to work flexible hours

Job Duties

  • Lead, coach and develop team members
  • Manage inventory, quality, and safety protocols
  • Meet and exceed financial and profitability goals by managing budget
  • Maintain top-notch standards of excellence and hospitality
  • Drive sales and profits while developing people
  • Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
  • Manage payroll and scheduling
  • Promote the brand in the local community through word-of-mouth and restaurant events

Job Criteria

Experience

Expert Level (7+ years)


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