Restaurant General Manager

Wonder is a dynamic and innovative mealtime platform that revolutionizes the way people experience food by offering an unmatched variety within a single order. As a trailblazer in the food service industry, Wonder operates a unique concept that allows customers to mix and match hundreds of dishes from over 20 exclusive restaurants, all consolidated into one seamless order. This innovative approach caters to diverse cravings and preferences, ensuring everyone in a group can enjoy exactly what they desire without compromise. Wonder's commitment to quality and variety is reflected in every dish, crafted fresh on-site by talented culinary teams and served hot, whether it's delivered with zero fees, picked up, or enjoyed in one of their welcoming dine-in locations.

Wonder is more than just a food delivery or dining service; it is a comprehensive ecosystem that manages every step from recipe development to the sophisticated technology powering its customer-facing experience. This end-to-end control not only guarantees consistency and excellence at scale but also sets Wonder apart in the competitive culinary landscape. The company’s ongoing mission is to make great food more accessible to a wide audience, combining the convenience of modern technology with high-quality culinary craftsmanship.

The Senior Operations Leader role at Wonder represents a pivotal leadership opportunity within a multi-brand shared kitchen environment. This position is located in the company's Danbury, Connecticut site and offers a competitive salary range between $95,000 and $109,500 annually. As the business leader of this location, the Senior Operations Leader oversees a complex operation that serves various brands, multiple sales channels—including dine-in, pickup, and delivery—and distinct delivery methods. This role transcends traditional food service management by requiring a holistic approach to operational leadership, focusing on versatility, keen business insight, and collaborative management.

The Senior Operations Leader will function as a general manager, holding full responsibility for the local profit and loss (P&L) and managing cross-brand collaboration within a single facility. This multifaceted role demands strategic oversight over labor deployment, operational workflows, inventory management, and compliance with food safety and labor laws. The leader will optimize throughput and service execution, monitor customer satisfaction, and adjust daily operations to meet evolving business needs. Furthermore, this role entails managing not just internal employees but also contract partners and third-party staff, fostering a unified and high-performing team under one roof.

Beyond operational excellence, this role includes talent development and succession planning, ensuring the growth and readiness of future leaders. The Senior Operations Leader is expected to mentor managers-in-training, coordinate with certified trainers for new store openings, and serve as a role model who embodies Wonder's core values. Strategic business development and innovation form integral aspects of this position, with responsibilities extending to identifying cost-saving opportunities, leveraging cross-functional partnerships, and contributing to the company’s broader innovation initiatives.

This leadership role also emphasizes external relationship building by acting as the primary point of contact for vendors, brand partners, and key local stakeholders. Representing Wonder in the community and maintaining the brand’s high standards in customer service and product quality are critical components of the role.

Candidates for this position should have extensive experience in managing high-volume, complex operations, preferably in sectors such as logistics, eCommerce, hospitality, or fast-growth startups. A proven record of full P&L ownership, KPI management, and operational results is essential. Successful candidates thrive in fast-paced, ambiguous environments and demonstrate strong cross-functional fluency as well as a relentless commitment to customer satisfaction and operational quality.

Wonder is committed to fair hiring practices, diversity, equity, and inclusion, offering an empowering work environment that encourages professional growth. Benefits include comprehensive medical, dental, and vision insurance, employer-paid life insurance, a 401(k) plan with employer match, health savings account contributions, learning and development opportunities, employee stock options, and employee discounts. This role requires candidates to be legally authorized to work in the US, able to handle physical demands, and available to work flexible hours including nights and weekends. Food Handler Certification or a willingness to obtain one is also required.