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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours

Job Description

Fulenwider Enterprises operates the well-known KFC and Taco Bell brands, forming a respected and rapidly growing company in the fast-food restaurant industry. Recognized for its commitment to employee success and operational excellence, Fulenwider Enterprises fosters a workplace where team members can build rewarding careers. The company values the contributions of each employee and strives to create a supportive and motivating environment that encourages professional growth and job satisfaction. Fulenwider KFC/Taco Bell locations serve millions of customers with a focus on quality food, outstanding service, and a welcoming atmosphere, making them key players in the restaurant sector.

The Restaurant General Manager (RGM) at Fulenwider Enterprises plays a vital leadership role within the restaurant teams. This full-time position demands a proactive and experienced individual who will be responsible for overseeing the entire daily operation of the restaurant. The RGM ensures strict compliance with company standards concerning food preparation, customer service, cleanliness, safety, and employee management. This role involves multitasking to maintain superior guest experiences through operational excellence and effective team leadership.

As the RGM, the individual will directly impact profitability by managing costs like labor, food, and supplies while maintaining the highest quality standards. The position requires hands-on management including guest interaction, staff training, scheduling, inventory oversight, and facility maintenance. Hiring, training, and retaining high-quality hourly managers and team members is essential to building a cohesive and motivated workforce. The manager is also responsible for compliance with OSHA regulations, health codes, and company policies to ensure a safe working environment. This role demands excellent interpersonal skills, the ability to resolve conflicts, and a strong focus on employee motivation and guest satisfaction.

In addition to daily operational oversight, the Restaurant General Manager contributes to corporate marketing efforts and implements company procedures consistently. The role entails preparing financial and operational reports, controlling waste, and participating in continuous improvement initiatives. Preventative maintenance and minor repairs of equipment and facilities are also a part of the responsibilities, ensuring long-term operational efficiency.

The ideal candidate for this position will possess previous supervisory experience in food or retail environments, knowledge of business math and accounting, and familiarity with computer systems. Educationally, a high school diploma or GED is preferred, with a college or university degree considered advantageous. The job is physically demanding and requires adherence to safety standards and policies. If you are driven to lead a dynamic team and uphold the trusted reputation of Fulenwider KFC/Taco Bell, this opportunity offers a promising career path with growth potential.

Job Requirements

  • follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
  • the job entails lifting up to 25 lbs and carrying loads up to 30 feet in distance
  • the job entails pushing/pulling up to 90 lbs and carrying up to 30 feet in distance
  • knowledge of and compliance with the company's human resources policies and processes
  • adheres to the company and city/state/united states safety requirements

Job Qualifications

  • dedication to providing exceptional guest service
  • good communication skills, strong interpersonal skills, and conflict resolution skills
  • exceptional team building capability
  • basic business math and accounting skills, and strong analytical and decision-making skills
  • basic personal computer literacy
  • high school diploma or GED preferred
  • college or university degree preferred
  • 1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

  • create value for shareholders through efficient operations, appropriate cost controls, and profit management
  • maintain highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
  • take an active role in guest service and guest relations, monitor and correct employee appearance, courtesy and suggestive selling techniques and take part in company marketing efforts
  • control day-to-day operations by tracking restaurant labor and product costs to meet targets, order food, paper and supplies, maintain proper inventory levels and control waste, plan weekly schedule for restaurant employees, follow published procedures for receiving, preparing, holding, packing and serving products
  • maintain high level of productivity through effective recruiting, training, and motivation of hourly employees
  • have routine preventative maintenance program in operation
  • check, adjust and make minor repairs of restaurant equipment, building and grounds
  • prepare and submit required reports, use approved projection techniques, cash control techniques and security measures
  • recruit, interview, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keep required personnel and performance information, develop, motivate, and effectively train, maintain a safe work environment, champion recognition and motivation efforts
  • ensure OSHA, local health and safety codes, and company safety and security policy are met

Job Criteria

Experience

Mid Level (3-7 years)


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