Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
401(k) Plan
flexible scheduling
Job Description
KFC is one of the world's largest and most recognized fast-food restaurant brands, renowned for its delicious fried chicken and commitment to quality and customer satisfaction. Operating as a global franchise network, each KFC restaurant is independently owned and operated by franchisees who uphold the brand's standards while fostering a close-knit family environment among their teams. KFC has built a legacy of delivering exceptional guest experiences and maintaining high standards in food quality, cleanliness, and service. With a vast network of locations, the brand continues to be a leader in the quick-service restaurant industry, offering promising career paths for dedicated individuals who thrive in dynamic, fast-paced environments.
The role of a Restaurant General Manager at KFC is a pivotal leadership position carrying significant responsibility and the opportunity to shape the success and culture of the restaurant. As the #1 leader within the restaurant, the General Manager oversees all aspects of restaurant operations, driving the team to meet and exceed performance goals while ensuring that every guest receives a friendly and satisfying experience. This leadership role involves owning the restaurant's success metrics, managing day-to-day operations, and mentoring the team to foster growth and engagement. Working closely with the KFC family, the General Manager cultivates a positive, collaborative workplace where staff members feel valued and motivated.
Key responsibilities include leading the team in delivering exceptional guest interactions, maintaining a clean and safe environment, and ensuring the preparation of fresh, high-quality meals. The General Manager is also responsible for human resources functions such as onboarding new employees, completing necessary paperwork, and managing payroll processes. In partnership with other General Managers and area leaders, this role contributes to strategic initiatives aimed at advancing the business. Success in the role relies on exemplary leadership, an ownership mindset, and a strong commitment to customer service and operational excellence.
Candidates for this position should be goal-oriented leaders who thrive in a fast-paced, high-energy environment. They must demonstrate punctuality, a professional demeanor, and the ability to inspire and develop a diverse team through effective training and mentoring. Physical requirements include the ability to perform tasks involving some heavy lifting, extended periods of standing, and safe handling of kitchen equipment. Candidates must also have strong communication skills and maintain confidentiality about company operations.
This position offers the chance to lead a respected brand while developing a dedicated team and contributing to a rewarding guest experience. Candidates interested in joining the KFC family as a Restaurant General Manager will find ample opportunities for personal and professional growth in a supportive franchise environment. If accommodations are needed during the hiring process due to a disability, applicants can request assistance to ensure an inclusive and accessible application experience. The position is full-time, and the salary is commensurate with experience and responsibilities.
The role of a Restaurant General Manager at KFC is a pivotal leadership position carrying significant responsibility and the opportunity to shape the success and culture of the restaurant. As the #1 leader within the restaurant, the General Manager oversees all aspects of restaurant operations, driving the team to meet and exceed performance goals while ensuring that every guest receives a friendly and satisfying experience. This leadership role involves owning the restaurant's success metrics, managing day-to-day operations, and mentoring the team to foster growth and engagement. Working closely with the KFC family, the General Manager cultivates a positive, collaborative workplace where staff members feel valued and motivated.
Key responsibilities include leading the team in delivering exceptional guest interactions, maintaining a clean and safe environment, and ensuring the preparation of fresh, high-quality meals. The General Manager is also responsible for human resources functions such as onboarding new employees, completing necessary paperwork, and managing payroll processes. In partnership with other General Managers and area leaders, this role contributes to strategic initiatives aimed at advancing the business. Success in the role relies on exemplary leadership, an ownership mindset, and a strong commitment to customer service and operational excellence.
Candidates for this position should be goal-oriented leaders who thrive in a fast-paced, high-energy environment. They must demonstrate punctuality, a professional demeanor, and the ability to inspire and develop a diverse team through effective training and mentoring. Physical requirements include the ability to perform tasks involving some heavy lifting, extended periods of standing, and safe handling of kitchen equipment. Candidates must also have strong communication skills and maintain confidentiality about company operations.
This position offers the chance to lead a respected brand while developing a dedicated team and contributing to a rewarding guest experience. Candidates interested in joining the KFC family as a Restaurant General Manager will find ample opportunities for personal and professional growth in a supportive franchise environment. If accommodations are needed during the hiring process due to a disability, applicants can request assistance to ensure an inclusive and accessible application experience. The position is full-time, and the salary is commensurate with experience and responsibilities.
Job Requirements
- High school diploma or equivalent
- prior experience in restaurant leadership or management
- ability to stand for extended periods and perform some heavy lifting
- hearing ability within normal range for safety alarms
- capability to work with others in confined spaces
- ability to maintain confidentiality of company operations
- punctual attendance
- enthusiasm and a positive attitude
- ability to read menus, manuals, and training materials
Job Qualifications
- Proven leadership experience in restaurant management
- strong customer service orientation
- ability to mentor and develop team members
- excellent communication and interpersonal skills
- goal-oriented with ability to work in a fast-paced environment
- knowledge of food safety and cleanliness standards
- ability to handle cash and complete administrative tasks
- proficiency in managing scheduling and payroll processes
Job Duties
- Own your restaurant's success metrics and lead the team to reach goals
- lead guest experiences including friendly interactions, cleanliness, and fresh meals
- grow and mentor team members through training, development, and onboarding
- communicate team goals, promotions, and business updates
- foster a positive and collaborative family environment
- partner with other General Managers and Area Leaders to advance the business
- review and submit payroll
- complete employee new hire, change, and termination paperwork
- ensure safe and clean store operations
- manage work schedules to meet service and cost efficiency
- operate the store in compliance with company policies
- maintain daily financial and production records
- keep documentation as specified by Area Coach, Director of Operations, and HR
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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