Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
2 weeks vacation
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC is one of the world's most recognized fast-food restaurant brands, known globally for its iconic fried chicken recipe and commitment to exceptional customer service. Operating as a leading quick-service restaurant (QSR) chain, KFC emphasizes delivering high-quality food in a welcoming and friendly environment. The brand strongly values equity, inclusion, and belonging, fostering a vibrant workplace culture that promotes growth, opportunity, and development for its employees. As part of a worldwide franchise, KFC provides a dynamic and fast-paced workplace ideal for individuals passionate about restaurant operations and leadership.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing all aspects of restaurant operations to achieve outstanding customer experiences and business performance. This position involves recruiting, coaching, and developing a top-performing team while upholding the KFC brand standards. The General Manager will devise and implement comprehensive training plans to ensure the team is well-prepared and motivated, promoting a culture of equity and inclusion. A significant part of this role is fostering a positive work environment by resolving conflicts swiftly and recognizing exemplary employee performance regularly.
Financial acumen is also integral to the role, as the General Manager must analyze the restaurant's financial performance, manage budgeting processes, and develop strategies that maximize profitability without compromising customer satisfaction. The role requires strategic scheduling, leading product rollout meetings, and maintaining competitiveness through vigilance on industry trends and digital innovations, including loyalty programs. The successful candidate will confidently engage with customers directly, ensuring any issues are addressed to maintain an excellent guest experience.
KFC offers a competitive compensation package with opportunities for bonuses, paid time off including vacation and other leave, and multiple career advancement and professional development opportunities. Benefits start on day one, including medical coverage, and there are unique perks such as free meals during shifts and scholarship programs through the KFC Foundation, which supports education and savings matching. This role represents a remarkable opportunity for a seasoned restaurant management professional to influence the success of a well-established global brand while growing their leadership skills in a rewarding and supportive environment.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing all aspects of restaurant operations to achieve outstanding customer experiences and business performance. This position involves recruiting, coaching, and developing a top-performing team while upholding the KFC brand standards. The General Manager will devise and implement comprehensive training plans to ensure the team is well-prepared and motivated, promoting a culture of equity and inclusion. A significant part of this role is fostering a positive work environment by resolving conflicts swiftly and recognizing exemplary employee performance regularly.
Financial acumen is also integral to the role, as the General Manager must analyze the restaurant's financial performance, manage budgeting processes, and develop strategies that maximize profitability without compromising customer satisfaction. The role requires strategic scheduling, leading product rollout meetings, and maintaining competitiveness through vigilance on industry trends and digital innovations, including loyalty programs. The successful candidate will confidently engage with customers directly, ensuring any issues are addressed to maintain an excellent guest experience.
KFC offers a competitive compensation package with opportunities for bonuses, paid time off including vacation and other leave, and multiple career advancement and professional development opportunities. Benefits start on day one, including medical coverage, and there are unique perks such as free meals during shifts and scholarship programs through the KFC Foundation, which supports education and savings matching. This role represents a remarkable opportunity for a seasoned restaurant management professional to influence the success of a well-established global brand while growing their leadership skills in a rewarding and supportive environment.
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and Occupational Health and Food Safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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