Restaurant General Manager

Potbelly Sandwich Shops is a well-established fast-casual restaurant chain known for its delicious sandwiches and welcoming atmosphere. Founded in 1977 as a small antique store that transformed into a neighborhood sandwich shop, Potbelly has expanded to over 400 locations across the United States. The brand prides itself on delivering good vibes and craveable food, creating a fun, vibrant environment for both customers and employees. Potbelly values positive energy, community involvement, and exceptional customer service, which have contributed to its enduring success and loyal customer base.

The General Manager role at Potbelly offers an exciting opportunity for motivated professionals to lead a dynamic team in one of these inviting shops. This full-time, nonexempt position reports directly to the District Manager and is predominantly field-based within the shop environment. The salary for this role ranges from $60,000 to $70,000, depending on skills and qualifications. As a General Manager, you will be at the heart of operations, responsible for driving the shop’s success by blending strong leadership with operational excellence and outstanding customer care.

In this role, you will act as the primary leader within the Potbelly shop, instilling positive energy daily, building and inspiring your team, and fostering an enjoyable atmosphere for everyone. Your ability to see the big-picture business goals while managing the day-to-day operations is critical. You will coach, develop, and assess employees to elevate performance, control costs, and ensure consistent delivery of high-quality products and services. Key responsibilities include hiring the right people who align with Potbelly’s core values, maintaining clean and safe shop environments, managing customer satisfaction, and actively engaging in community and local marketing efforts to increase sales and brand presence.

Successful candidates will display strong financial literacy, with capabilities to understand P&L statements and control labor and inventory costs. Physical stamina is required due to the demanding nature of the job which involves standing and moving for long durations, lifting light to moderate weights, and enduring a busy, often noisy environment. Moreover, the role requires robust communication skills, a solution-driven mindset, and a commitment to adhering to Potbelly’s operational standards, including mandatory food safety certifications.

Potbelly also offers comprehensive benefits such as medical, dental, and vision insurance alongside group life insurance for eligible employees. This opportunity is ideal for individuals looking to build a rewarding and growth-oriented career in the restaurant industry, especially those who thrive in fast-paced, community-focused settings. Join Potbelly Sandwich Shops and contribute to a company that combines a strong brand heritage with innovative growth strategies and a passionate team culture.