Restaurant General Manager

Chesapeake, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a prominent fast-casual restaurant chain that has established a reputation for delivering high-quality chicken dishes along with a unique and enjoyable dining experience. Founded with a commitment to exceptional service and delicious food, Zaxbys has cultivated an atmosphere that resonates with both its guests and employees. The company values community, teamwork, and fosters a vibrant environment where employees can grow and thrive. Zaxbys is more than just a place to eat - it is a place to connect with friends, enjoy great food, and have fun. Their dedication to creating a positive culture and maintaining high standards is reflected in both their guest experience and employee engagement.

The company is currently expanding their team and looking for a dedicated General Manager to lead and oversee daily operations within the restaurant. This is a full-time position that offers competitive pay along with bonus potentials paid quarterly, which can amount up to 24% of the annual salary. Additional perks include free meals, paid time off, paid holidays, an employee referral program, and various opportunities for career advancement. Working at Zaxbys means joining a dynamic team where your leadership skills will be valued and rewarded.

As a General Manager at Zaxbys, your role is pivotal to the success of the restaurant. You will provide guidance and leadership to your team, creating a positive culture and maintaining high team morale. Your responsibilities include executing and assisting in the development of action plans aligned with company goals and objectives. The focus areas of your management duties cover staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently met. This position demands a proactive, hands-on leader who can foster a high-performing team and implement effective operational strategies.

In daily operations, you will be responsible for ensuring the restaurant delivers exceptional experiences to guests by maintaining service, product quality, and cleanliness standards. You will manage staffing levels by hiring, training, and retaining top performers, while also mentoring and coaching team members to enhance their skills and performance. Efficient scheduling and delegation of shift assignments will be part of your tasks to drive sales and control labor costs.

Moreover, controlling costs and improving profitability through compliance with all Zaxbys policies and guidelines is a critical aspect of your job. You will utilize various management tools and metric reviews to develop action plans that enhance system execution, sales, guest satisfaction, and overall operational excellence. With your leadership, the restaurant will build strong community relationships, increase sales, and provide outstanding products and services while maintaining a safe and compliant work environment.

This role requires a leader who is adaptable, flexible, and capable of performing above and beyond the expectations to ensure optimal restaurant function. You will handle guest and team member concerns respectfully and efficiently, maintain accurate records, and foster a culture of safety and teamwork. Joining Zaxbys as a General Manager means being part of a company that values its team members and invests in their growth and success.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent, some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain Food Safety Certification and Manager Certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly