Restaurant General Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

competitive pay

bonus potential

Free Meals

Employee Referral Program

Opportunities to Advance

Job Description

Zaxby's is a well-known fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, salads, and signature sides. Established with the mission to deliver great food in a fun, friendly, and community-focused environment, Zaxby's has built a strong brand reputation across the United States. With a growing presence and a commitment to quality, the company is recognized for its dedication not only to serving delicious meals but also to creating memorable customer experiences. Zaxby's restaurants are more than just places to eat; they are community hubs where guests come to enjoy time with friends and family, all while receiving top-notch service and dining in a lively, welcoming setting.

Zaxby's is currently expanding its team and is searching for a General Manager to join its vibrant staff at the Athens, GA location at 1800 Epps Bridge Parkway. This role is an excellent opportunity for individuals who are passionate about leadership, customer service, and restaurant operations. The General Manager will play a crucial role in leading and motivating the restaurant team, fostering a positive culture and high morale. This position involves managing daily operations with a strong focus on staffing, sales growth, cost control, and guest satisfaction. The successful candidate will be responsible for ensuring that all brand standards and operational procedures are consistently met, guaranteeing a superior experience for both guests and team members.

As a General Manager at Zaxby's, you will be accountable for recruiting, developing, and retaining top talent, ensuring all team members are trained and engaged to deliver outstanding service. You'll have the opportunity to implement action plans aligned with company goals and objectives, while monitoring financial performance through sales and cost management. The role also includes ensuring compliance with all health and safety standards, maintaining cleanliness, and upholding food quality standards that Zaxby's is known for.

Zaxby's offers competitive pay and attractive bonus potential, with bonuses paid quarterly that could amount to up to 24% of annual salary. Employees enjoy free meals, paid time off, paid holidays, and a robust employee referral program, coupled with ample opportunities for career advancement. Furthermore, comprehensive benefits are available including medical insurance, dental and vision coverage, health savings account options, disability insurance, employer-paid life insurance, and a 401(k) plan with employer match. This commitment to employee welfare combined with the energetic and supportive work environment makes Zaxby's a sought-after employer in the restaurant industry.

Joining Zaxby's as a General Manager means more than just managing a restaurant; it means becoming part of a team dedicated to excellence and innovation in the fast-casual dining space. You will be empowered to drive business success and be recognized for your contributions, working in a role that combines operational leadership with community engagement. If you have strong organizational skills, leadership qualities, and a passion for hospitality, this is the perfect position to advance your career and make a meaningful impact within a dynamic company.

Job Requirements

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

High school diploma or equivalent
Some college preferred
3-5 years management experience
Restaurant management experience preferred
Leadership qualities
Strong organizational skills
Ability to interact cooperatively with others

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly