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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive base salary
20% bonus potential
Medical
Dental
vision plans
Paid vacation
Wellness time
401(k) program
paid family leave
Complimentary greens and Sweetgreen swag
Opportunities to impact your team, community, and business
A collaborative team that lives our core values
clear career path for personal and professional development

Job Description

Sweetgreen is a prominent national restaurant brand that is passionately committed to building healthier communities by connecting people with real, fresh food. Established in 2007, Sweetgreen has transformed the fast food landscape by prioritizing fresh, flavorful meals and fostering robust relationships with local farmers and communities. With its roots deeply embedded in sustainability and health-conscious dining, Sweetgreen has grown steadily to become a leader in the fast-casual restaurant industry. Sweetgreen’s mission extends beyond just food; it’s about creating spaces where food, people, and purpose come together to drive positive change in communities across the nation. The company values inclusivity, community impact, and the development of its team members, with a strong dedication to equal opportunity employment and diversity in the workplace.

This role for a Head Coach (General Manager) at Sweetgreen is an exciting leadership opportunity that places you at the heart of driving operational success and building a vibrant, inclusive store culture. As the Head Coach, you will be the primary leader and strategist, responsible for mentoring your team and ensuring operational excellence in every aspect of store management. You will inspire your staff, lead with data-driven insights, and focus on delivering exceptional guest experiences that align with Sweetgreen’s brand promise of fresh, real food. The position demands an experienced manager who can balance people management with operational efficiency and business performance in a fast-paced, dynamic restaurant environment.

Your leadership will span from managing the full employee lifecycle — hiring, training, coaching, and developing team members — to maintaining rigorous standards in food safety, quality, and cleanliness. Using technology and digital tools, you will optimize store operations, troubleshoot issues, and leverage financial and guest data to make informed decisions that enhance profitability and guest satisfaction. This role also requires an adaptive mindset, capable of problem-solving in a fast-casual setting while fostering an atmosphere of trust, transparency, and inclusion.

Sweetgreen offers a comprehensive career path for Head Coaches who are committed to operational excellence and team engagement. This position includes responsibilities extending from overseeing day-to-day operations to executing career path duties associated with Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles. The ideal candidate will have strong financial acumen, demonstrated experience hiring and mentoring high-performing teams, and a passion for sustainable, organic products. This full-time role includes a competitive base salary with bonus potential and a robust benefits package designed to support your personal and professional well-being and growth. Joining Sweetgreen means that you are joining a movement focused on creating healthier futures through real food and community empowerment.

Job Requirements

  • Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member
  • 3+ years in food service, with at least 2 years in hands-on management
  • experience hiring, developing, training, and motivating team members
  • skilled in planning, managing, and forecasting financials, labor, and inventory
  • hands-on experience managing and optimizing processes in a fast-paced environment
  • proven ability to lead and mentor teams collaboratively

Job Qualifications

  • Experience in high-volume, fast-paced restaurants
  • hands-on experience with local, organic, and sustainable products
  • ServSafe Manager or Regional Manager Food Safety Certification
  • tech-savvy and comfortable using digital tools for operations, reporting, and team communication
  • strong financial acumen managing budgets, labor, and P&L effectively
  • proven experience hiring, coaching, and developing high-performing teams
  • exceptional adaptability and problem-solving in fast-paced, dynamic environments
  • data-driven mindset with curiosity to identify and implement operational improvements
  • commitment to operational excellence, hospitality, and team engagement
  • experience in fast-casual or retail operations is a plus

Job Duties

  • Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion
  • ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline
  • maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety
  • deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions
  • drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals
  • operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences
  • perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles

Job Criteria

Experience

Mid Level (3-7 years)


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