Restaurant Front of House Manager

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $58,000.00 - $60,000.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Company-sponsored health benefits

Accrued Paid Time Off (PTO)

401(k) with Company Match

Company-paid Life Insurance

Short-term disability (STD)

Long-term disability (LTD)

Ongoing leadership training

Career growth opportunities

Free Shift Meals

Employee discount 50%

Job Description

Brand We are a high-energy, community-driven restaurant group focused on delivering memorable dining experiences through exceptional food, beverage, and hospitality. Our brand is built on the foundation of strong teams and intentional leadership that drives results and creates an engaging, welcoming environment for guests. We operate multiple locations that are busy and dynamic, where dedication to guest satisfaction and operational excellence is paramount. Our culture emphasizes hands-on leadership, encouraging managers to be active participants in the restaurant floor rather than confined to administrative tasks. This approach empowers our leaders to make real-time decisions that foster a positive atmosphere for both staff and patrons, ultimately building guest loyalty and driving sales growth. We value a team-oriented mindset where every member strives to contribute to the restaurant's success in a fast-paced setting.

Role Overview We are seeking passionate and experienced Service Managers to join our team. Service Managers are responsible for the Front of House (FOH) execution, enhanced guest experience, and strong sales performance. The role involves actively leading all areas including the door, floor, bar, and window while coaching and mentoring team members in real-time. Unlike conventional management roles that are predominantly office-based, this position is a hands-on role requiring a proactive leader who thrives in being on the floor engaging with customers and staff.

Service Managers are expected to consistently apply a defined hospitality framework during every shift. This framework is not just a theoretical concept but is operationalized through a sequence of observable behaviors aimed at optimizing flow, hospitality standards, and business results. At its core, hospitality is deliberate, proactive, and intricately linked to boosting sales and ensuring repeat business. This role offers a meaningful leadership responsibility with consistent hours, enabling managers to make impactful decisions that directly affect restaurant culture, guest loyalty, and financial performance. Individuals with a passion for guest service, team leadership, and dynamic restaurant operations will find this position both rewarding and challenging.

Job Requirements

Minimum high school diploma or equivalent
2+ years of restaurant management experience preferred
Ability to work flexible hours including nights and weekends
Physical ability to stand for extended periods and lift up to 50 lbs
Strong leadership and communication skills
Ability to multitask and manage time efficiently
Commitment to maintaining high standards of guest service and hospitality
Proactive problem-solving and decision-making skills
Ability to coach and mentor team members in real time
Knowledge of FOH operations and safety standards

Job Qualifications

2+ years of restaurant management experience preferred
Proven ability to lead FOH operations in a high-volume environment
Comfortable owning sales results and guest experience outcomes
Strong communication and coaching skills
Systems-minded with an understanding of flow, labor control, and execution
Ability to work nights, weekends, and peak business periods
Able to stand for extended periods and lift up to 50 lbs as needed
Coachable, accountable, and confident leading from the floor

Job Duties

Lead all FOH operations with accountability for guest experience, sales, and shift execution
Consistently apply hospitality standards throughout each shift including prompt, friendly guest greetings and accurate waitlist/quote management
Step in where needed to support the experience such as pre-bussing, running food, bar support, and dish assistance
Engage every table with purpose through genuine connection and rapport
Anticipate guest needs such as pacing, refills, to-go boxes, kids’ needs, and desserts
Stay ahead of the flow by managing sections, table turns, cleanliness, and communication
Close each experience intentionally by thanking guests and encouraging future visits
Run shifts with strong time management and floor awareness across door, floor, bar, and window
Drive sales through purposeful table visits, upselling, and guest engagement
Maintain FOH cleanliness, safety, and sanitation standards
Conduct bar line checks and monitor product quality
Control labor through effective scheduling, coaching, and in-shift adjustments
Coach and mentor FOH team members in real time
Enforce uniform, appearance, and accountability standards
Partner with leadership on hiring, onboarding, and training FOH team members
Communicate proactively with BOH, expo, and leadership to maintain flow and promise times