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Restaurant Experience Manager Restaurant Systems & Digital Execution(California Remote)
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $77,496.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
remote work options
competitive salary
Professional development opportunities
Travel reimbursement
Job Description
Inspire is a leading multi-brand restaurant company managing a vast portfolio that includes more than 33,000 restaurants under iconic names such as Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC across nearly 60 global markets. With a massive presence in the foodservice industry, Inspire is committed to transforming the dining experience for millions of customers by blending innovation, quality, and operational excellence. The company's mission is to ignite and nourish flavorful experiences for its customers, employees, and partners. The culture at Inspire emphasizes teamwork, continuous improvement, and delivering excellence in every facet of the restaurant business. As part... Show More
Job Requirements
- Bachelor's degree preferred or equivalent restaurant operations experience
- Four to eight years of relevant experience in restaurant operations or system implementations
- Hands-on experience with POS, restaurant technology, digital ordering, and delivery systems
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to manage multiple concurrent initiatives with disciplined follow-through
- Collaborative and relationship-building skills
- Willingness to travel as necessary
- Ability to work effectively in a franchise environment
Job Qualifications
- Bachelor's degree preferred or equivalent restaurant operations experience
- Four to eight years of experience in restaurant operations, operations support, or system implementation roles
- Hands-on experience supporting POS and restaurant technology rollouts
- Strong operational mindset with execution-focused approach
- Excellent written and verbal communication skills
- Analytical problem-solving skills with attention to operational detail
- Ability to work cross-functionally with internal teams, vendors, and franchisees
- Experience in franchise-based environments strongly preferred
- Willingness to travel for in-restaurant testing and deployments
Job Duties
- Own full lifecycle of technology implementations including execution, integration, testing, rollout, and post-launch support
- Collaborate with cross-functional stakeholders, field teams, franchisees, and vendors to plan and execute in-restaurant tests
- Identify execution risks and operational gaps across POS and restaurant technology systems
- Maintain Jira tickets to track requirements and progress
- Coordinate test readiness and site selection
- Serve as primary operational contact for franchisees during pilots
- Collect and analyze feedback to inform improvements and support adoption
- Plan and lead field testing for new systems, processes, enhancements, and digital integrations
- Synthesize field feedback into actionable insights and partner with Restaurant Technology, Field Operations, and IT for rollout planning
- Monitor post-launch issues, identify trends, and coordinate resolution
- Serve as subject-matter resource during deployment and stabilization phases
- Travel to support technology testing and deployments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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