Restaurant Cashier/Hostess

El Paso, TX, USA|

Job Overview

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

meal discounts

Job Description

The Restaurant Cashier/Host plays a vital role in ensuring a seamless and welcoming dining experience for every guest. This position is typically found within a restaurant or hospitality environment where guest interactions are frequent and integral to the establishment's reputation and success. The hiring company is a service-oriented restaurant committed to providing excellent customer service and smooth operations. The Restaurant Cashier/Host is responsible for greeting guests warmly, escorting them to their tables, managing seating preferences, and presenting menus. This role is essential in setting the first positive impression and maintaining a high standard of guest relations throughout their visit.

In addition to guest interaction, the Restaurant Cashier/Host is entrusted with handling financial transactions accurately and responsibly. This includes managing the cash bank, processing payments promptly, and controlling guest checks to prevent loss or theft. Familiarity with point-of-sale systems such as the MICROS register is required to ensure smooth operational flow. The role also requires overseeing the setup and cleanliness of the restaurant floor, maintaining the organization of seating charts, side work schedules, and hosting duties such as taking reservations and answering phone calls.

The position demands multitasking skills, strong communication, and a positive attitude while working collaboratively with team members. The candidate must be adept at anticipating guest needs, resolving complaints promptly, and contributing to a culture of excellent guest service. Physically, the role involves standing and walking for extended periods, lifting light weights, and operating various office equipment. The role requires flexibility in work schedules to meet business needs.

Working as a Restaurant Cashier/Host offers an opportunity to develop valuable customer service skills and gain experience in a fast-paced, customer-facing environment. The company prioritizes integrity, teamwork, and professionalism in all interactions and seeks a candidate who reflects these values.

Job Requirements

Ability to stand and walk for extended periods of time
Lift approximately ten (10) pounds
Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to operate office equipment such as computers, ten-key calculator, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
May be required to work varying schedules to reflect the business needs of the property

Job Qualifications

Strong communication skills verbal and written
High work ethic and self-initiative
Regular attendance according to established guidelines
Ability to focus and maintain attention to multiple tasks in a short time period
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Job Duties

Check restaurant for proper set up upon arrival
Obtain and assume responsibility for cash bank
Handle cash transactions accurately, quickly, carefully and responsibly
Control guest checks to prevent loss, theft or mishandling
Follow proper procedures with regard to check issuance and control
Collect payment from guest/server
Accurately and efficiently count and give change to guest/server
Ensure correct amount of cash is given on money transactions
Check MICROS machines to make sure they are set up to the proper menu
Have complete knowledge of MICROS system (or register)
Fill out floor plan by checking station rotation chart
Assign side work schedule on floor plan
Post floor plan at host stand
Perform station opening duties
Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival
Determine the number of guests in the party and seating preference
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
Provide guest with information on available food and beverage items
Suggest and sell special items
Introduce food server
Inform server of any special requests, beverages, etc
Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner
In absence of room service server, answer room service phone within 3 rings
Take order and ensure timely delivery of room service order
Take reservations
Report any problems that may occur with service or a guest complaint to management
Resolve guest complaints, ensuring guest satisfaction in each interaction
Keep front entrance of restaurant and restaurant menus clean and presentable at all times
Work in a cooperative and friendly manner with fellow associates
Practice a culture of guest service in all you do
promote courtesy, good will and a positive attitude in each and every encounter
Perform any reasonable request as assigned or directed by management