Restaurant Cashier - The Creek PT

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

training programs

flexible schedule

Job Description

Seneca Niagara Casino & Hotel is a prominent entertainment and hospitality venue known for offering a wide range of gaming, dining, and lodging experiences in a vibrant and customer-focused environment. Located in Niagara Falls, New York, the property is part of the Seneca Gaming Corporation, a trusted name in the gaming industry. The casino and hotel feature numerous amenities including several restaurants and food and beverage (F&B) outlets, making it a popular destination for both tourists and locals. The establishment prides itself on providing exceptional service, maintaining stringent internal controls, and upholding its reputation for an enjoyable and safe guest experience. As an employer, the casino focuses on fostering a professional and collaborative work atmosphere that helps employees grow and succeed in their roles. The employment opportunity is full-time, with a starting salary rate of $16.00 per hour, and compensation is negotiable based on experience and education.

The Restaurant Cashier role at Seneca Niagara Casino & Hotel is a critical position responsible for managing non-gaming financial transactions within the resort's F&B outlets located off the gaming floor. This position requires a keen attention to detail when handling the initiation and settlement of patron checks through the resort’s Point of Sale (POS) system. Additionally, the cashier assists with other restaurant functions, including host and busser duties, ensuring a smooth and efficient dining experience for all guests. Cashiers are expected to follow the guidelines established by Seneca Gaming Corporation's policies, procedures, and Internal Control Standards. This role also emphasizes excellent guest relations, requiring cashiers to be knowledgeable about the casino’s facilities, hours of operation, and services to effectively address guest inquiries.

Cashiers are responsible for maintaining the accountability of cash, checks, and related paperwork, managing start-up and balancing cash drawers at the beginning and end of shifts respectively. A deep understanding of different tender methods, including comps, gift cards, ambassador, executive, and room charges, is essential. The role demands tactful interaction and resolution of customer concerns to ensure guest satisfaction and recovery where needed. Other tasks include assisting with the physical setup of dining areas by seating guests, wiping silverware and menus, and setting tables under the direction of the room manager. Since the casino operates 24/7, cashiers must be flexible regarding work hours.

Beyond operational duties, the Restaurant Cashier is expected to uphold the highest standards of information security according to the Seneca Gaming Corporation’s Acceptable Use Policy. Effective communication skills, a pleasant, friendly demeanor, and professionalism are essential traits for members of this team. Attention to attendance and punctuality and completion of all required training within the first nine months of employment are mandatory. Overall, this role is suited for candidates who enjoy fast-paced environments, working with diverse teams, and delivering outstanding customer service in a dynamic hospitality setting.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Six months of previous cashier or money handling experience preferred
Basic knowledge of start-up and close-down of cash registers preferred
Must be able to operate office equipment including a 10-key adding machine
Good math skills
Previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and speak effectively to the public, employees and customers
Must have the ability to interact well with customers and employees
Must be able to resolve problems and conflicts diplomatically and tactfully

Job Qualifications

Outgoing, friendly personality with a cheerful positive accommodating disposition
Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Six months of previous cashier or money handling experience preferred
Basic knowledge of start-up and close-down of cash registers preferred
Ability to operate office equipment including a 10-key adding machine
Good math skills
Previous customer service experience preferred
Excellent communication skills
Ability to write routine correspondence and speak effectively to public, employees and customers
Ability to interact well with customers and employees
Ability to resolve problems and conflicts diplomatically and tactfully

Job Duties

Be knowledgeable of Seneca Niagara Casino & Hotel’s history and facilities and handle guest inquiries
Start-up drawer and balance the drawer at the end of shift
Settle patron checks using the resort POS system including collection of all tender methods and system entry
Maintain accountability of cash, checks, and paperwork for non-gaming transactions
Handle procedures for non-gaming comps, gift cards, ambassador charges, executive charges and room charges
Account for all player’s comp slips
Tactfully handle guest relations and ensure guest recovery activities
Assist with seating guests, wiping silverware and menus, and setting tables as directed
Perform duties assigned by managers or shift managers
Work cooperatively with other departments for overall casino welfare
Maintain understanding and compliance with information security policies
Provide exceptional customer service and communicate professionally
Meet attendance guidelines and complete required SGC training within nine months
Attend all necessary meetings
Adapt to changes in duties and schedules as needed