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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
training programs
flexible schedule
Job Description
Seneca Niagara Casino & Hotel is a prominent entertainment and hospitality venue known for offering a wide range of gaming, dining, and lodging experiences in a vibrant and customer-focused environment. Located in Niagara Falls, New York, the property is part of the Seneca Gaming Corporation, a trusted name in the gaming industry. The casino and hotel feature numerous amenities including several restaurants and food and beverage (F&B) outlets, making it a popular destination for both tourists and locals. The establishment prides itself on providing exceptional service, maintaining stringent internal controls, and upholding its reputation for an enjoyable and safe guest... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Six months of previous cashier or money handling experience preferred
- Basic knowledge of start-up and close-down of cash registers preferred
- Must be able to operate office equipment including a 10-key adding machine
- Good math skills
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and speak effectively to the public, employees and customers
- Must have the ability to interact well with customers and employees
- Must be able to resolve problems and conflicts diplomatically and tactfully
Job Qualifications
- Outgoing, friendly personality with a cheerful positive accommodating disposition
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Six months of previous cashier or money handling experience preferred
- Basic knowledge of start-up and close-down of cash registers preferred
- Ability to operate office equipment including a 10-key adding machine
- Good math skills
- Previous customer service experience preferred
- Excellent communication skills
- Ability to write routine correspondence and speak effectively to public, employees and customers
- Ability to interact well with customers and employees
- Ability to resolve problems and conflicts diplomatically and tactfully
Job Duties
- Be knowledgeable of Seneca Niagara Casino & Hotel’s history and facilities and handle guest inquiries
- Start-up drawer and balance the drawer at the end of shift
- Settle patron checks using the resort POS system including collection of all tender methods and system entry
- Maintain accountability of cash, checks, and paperwork for non-gaming transactions
- Handle procedures for non-gaming comps, gift cards, ambassador charges, executive charges and room charges
- Account for all player’s comp slips
- Tactfully handle guest relations and ensure guest recovery activities
- Assist with seating guests, wiping silverware and menus, and setting tables as directed
- Perform duties assigned by managers or shift managers
- Work cooperatively with other departments for overall casino welfare
- Maintain understanding and compliance with information security policies
- Provide exceptional customer service and communicate professionally
- Meet attendance guidelines and complete required SGC training within nine months
- Attend all necessary meetings
- Adapt to changes in duties and schedules as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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