Restaurant Captain - Shift Supervisor

Lakewood, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Benefits

Paid sick time

Paid vacation of 5 days per year

free pizza, salad, and beverages

Pet insurance

discounted gym membership

Free counseling sessions

Medical, dental and vision insurance eligibility

401(k) retirement plan

Job Description

MOD Restaurants is a dynamic and socially conscious restaurant chain specializing in crafting artisan pizzas with a purpose. Operating with a mission to make the world a better place, MOD is more than just a pizza maker; it is a movement dedicated to fostering inclusivity, compassion, and community impact through its daily operations and culture. Known for its commitment to employing individuals from diverse backgrounds and creating workplaces that empower its employees, MOD has become a leader in the fast-casual dining industry focused on ethical practices and customer-centric experiences.

MOD Restaurants prioritizes not only the quality of their ... Show More

Job Requirements

Minimum 6 months experience in the All Star position
One year of customer service or restaurant experience
Must be at least 18 years old
Previous coaching and teaching experience
Must obtain food safety or alcohol beverage certification within 30 days
Ability to work in a fast-paced kitchen environment
Capability to lift and carry up to fifty pounds
Ability to communicate effectively in English
Flexibility to work evenings, holidays, and extended hours
Willingness to follow safety and quality standards

Job Qualifications

Minimum 6 months experience in the All Star position demonstrating quality coaching, training and multi-tasking
Minimum of 1 year of customer service or restaurant experience
Must be at least 18 years old
Previous experience coaching, teaching and inspiring others
Proven success in following and enforcing processes and standards while correcting and coaching compassionately
Strong customer service skills with the ability to remain calm and focused
Ability to obtain food safety certification and/or alcohol beverage certification within 30 days of start date or sooner if required by law
Experience providing on-the-job training in a rapidly changing environment preferred
Experience as shift lead in a retail environment preferred

Job Duties

Set and sustain the tone of the shift by keeping the energy high
Create a positive vibe and welcoming atmosphere for both Squad and customers
Responsible for quality and safety of all food including tasting food, checking preparation and storage to standards, and reporting product outages
Listen, acknowledge and resolve any Squad member and/or customer concerns
Escalate issues that require resolution to the store coach or GM
Act as keyholder responsible for cash during the shift ensuring accuracy
Take inventory and place orders as directed by the GM
Conduct coaching in the moment and manage shift duties checklists
Address or escalate any equipment malfunctions
Focus on the growth and well-being of the Squad and celebrate wins

Job Location

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