Restaurant Busser - The Creek PT

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Seneca Niagara Casino & Hotel is a premier gaming and hospitality establishment located in Niagara Falls, New York. It is operated by the Seneca Gaming Corporation, which is dedicated to providing world-class gaming, dining, and entertainment experiences in a welcoming and vibrant atmosphere. The casino and hotel complex boasts a wide range of amenities including slot machines, table games, a luxury hotel, several dining options, and various entertainment venues. Known for its commitment to excellence and exceptional customer service, Seneca Niagara Casino & Hotel attracts visitors from across the region and beyond, offering top-tier amenities alongside the natural wonders of Niagara Falls.

The Seneca Gaming Corporation emphasizes integrity, community involvement, and economic development while ensuring that guests enjoy a safe and enjoyable environment. With a strong reputation for professionalism and attention to detail, the organization supports growth opportunities for employees and fosters a positive culture built on respect and collaboration.

The role of Restaurant Busser at Seneca Niagara Casino & Hotel is vital to maintaining the high standards of service expected by its guests. This position focuses on delivering fast, friendly, and courteous service to every visitor in the restaurant. Bussers assist in creating an inviting dining atmosphere by promptly attending to guests’ needs, ensuring tables are clean and properly set, and supporting waitstaff and management in various operational tasks. This is a physical role requiring stamina, the ability to carry trays weighing up to 60 pounds, and the capability to interact positively with guests and team members.

The Restaurant Busser must be attentive to detail and knowledgeable about the casino and hotel’s offerings to efficiently assist guests with inquiries. This involves understanding the venue's layout, services, and daily specials, enabling the busser to enhance the customer experience. The position demands flexibility as it involves working various shifts within a 24-hour schedule, participation in training programs, and adherence to company policies, including information security and internal controls.

Ideal candidates will be at least 18 years old, possess strong communication skills, and demonstrate the physical ability to meet the job's demands. Previous customer service experience is preferred but not mandatory. The Seneca Niagara Casino & Hotel values individuals who contribute to a professional and supportive work environment and who take pride in representing the establishment’s brand and values.

Starting at a wage rate of $10.70 with compensation negotiable based on experience and education, this opportunity offers a chance to join a dynamic team in a reputable casino and hospitality setting. Employees benefit from a culture that prioritizes safety, respect, and teamwork, offering opportunities for career development and advancement within the organization.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to stand, walk and move through all areas of the casino
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping
Must be able to lift and carry up to fifty (50) pounds
Must be able to perform repetitive motions
Must be able to talk to and hear customers/co-workers
Must be able to assist with special needs of customers
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment
Must maintain visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned
Must comply with all company policies and training requirements

Job Qualifications

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Job Duties

Report to work on time, well-groomed in full uniform, and with badge on upper left side of uniform
Must be able to balance and carry trays to tables which may weigh up to sixty (60) pounds
Greet all guests with water and bread promptly, friendly, and with a courteous disposition
Hospitable, friendly, and polite with all guests, co-workers, and management using positive body language
Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times
Perform any duties assigned by the manager or shift manager
Assist all other employees in performing their duties whenever required
Be familiar with all check and cashiering procedures
Work in a designated area and be attentive to guests at all times and exceed guest’s expectations
Maintain full knowledge of menu, wine lists, and daily specials
Properly clear and reset tables according to bus person manual
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Attend all necessary meetings