Restaurant Assistant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a well-known fast-casual restaurant chain specializing in chicken wings, fingers, sandwiches, and salads. Established as a fun and friendly dining destination, Zaxby's has cultivated a loyal customer base by offering high-quality food and excellent customer service in a vibrant and welcoming environment. The company continues to expand and innovate while maintaining its core values of quality, teamwork, and guest satisfaction. Located at 7508 South Tryon St Charlotte, NC, this location is part of the brand's commitment to delivering great dining experiences across various communities.

The Assistant Manager role at Zaxby's is a critical position within the organization, focused on ensuring the seamless operation of the restaurant. This role involves managing daily restaurant activities with a strong emphasis on operational excellence, team leadership, and guest satisfaction. Assistant Managers work closely with team members to uphold company standards related to food quality, safety, cleanliness, and customer service, fostering a positive and productive work environment. The compensation for this role ranges from $19.00 to $21.00 per hour, reflecting the value and responsibility placed on this leadership position.

In this role, the Assistant Manager will be responsible for developing and coaching team members, implementing training plans, and ensuring that all protocols and procedures are strictly followed to maintain compliance with company and regulatory standards. The position offers numerous opportunities for professional growth within the company, including the potential to advance to higher leadership roles. As part of the management team, Assistant Managers are expected to lead by example, maintain employee morale, resolve issues promptly, and contribute to an effective operational flow that enhances the guest experience.

Zaxby's provides its employees with a supportive work culture that recognizes achievements through bonus incentives and employee recognition programs. The benefits package is competitive and includes medical, dental, and vision coverage options, as well as disability insurance and retirement plans with company matching. The company emphasizes work-life balance by offering paid time off, holidays, and early access to pay to ensure that employees are valued and supported both inside and outside the workplace.

Working as an Assistant Manager at Zaxby's means being part of a team that is passionate about delivering exceptional dining experiences and growing professionally in a fast-paced, customer-focused environment. With a flexible schedule that includes days, nights, weekends, and holidays, this role demands adaptability and strong leadership skills to meet the changing needs of the restaurant and its guests. The position requires individuals who are proactive, organized, and committed to fostering an inclusive and motivating atmosphere for their team members.

Job Requirements

Must be 18 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly