Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxby's is a popular American fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxby's has grown to become a beloved dining destination for customers who seek tasty food served in a fun, welcoming environment. With locations across the United States, Zaxby's emphasizes a positive guest experience and a team-oriented culture. The Orlando, Florida location at 7061 Narcoossee Road (Vista Palms property) continues this tradition by providing a clean, friendly atmosphere for guests to enjoy great food and quality service.
This position is for an Assistant Manager role at Zaxby's, a key leadership role within the restaurant. The Assistant Manager supports the General Manager in overseeing the daily operations of the restaurant. This role involves managing the team to ensure that all processes, policies, and procedures are followed accurately and efficiently. Assistant Managers focus on delivering a superior guest experience by coaching and developing team members, maintaining operational standards, and ensuring compliance with all corporate and legal guidelines. Crew leadership extends to scheduling, delegation, supervision, and driving team morale through recognition and positive example.
Assistant Managers play a critical role in maintaining consistent food quality, service excellence, and cleanliness throughout the restaurant. This role requires strong leadership and organizational skills to foster a positive work environment and high team performance. The successful candidate will be responsible for training and mentoring staff, handling customer concerns professionally, and ensuring adherence to safety standards and regulatory requirements. Moreover, they will contribute to the restaurant's success by achieving quarterly goals while also fostering a workplace culture that upholds Zaxby's values.
Working at Zaxby's offers competitive benefits, including potential quarterly bonuses of up to 12% of annual earnings, free meals on shift, and a 50% discount on meals off shift. Employees enjoy paid time off, paid holidays, paid training, early access to paychecks, and participation in recognition and employee referral programs. Career advancement opportunities are available for motivated team members. Comprehensive benefits include medical, dental, vision insurance, health savings account (HSA) options, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer matching contributions.
The Assistant Manager must have at least 1-3 years of management experience, with restaurant management experience preferred. Open availability and the ability to work a flexible schedule including days, nights, weekends, and holidays are essential. Candidates must be at least 18 years old and possess a valid driver's license with reliable transportation. The role demands physical capability to meet the requirements of the fast-paced restaurant environment, including the ability to sit, stand, walk continuously, occasionally stoop or climb, lift up to 50 pounds, and operate restaurant equipment safely.
Zaxby's places strong emphasis on developing leadership through its Assistant Manager Development Plan, food safety certifications, and ongoing training programs. The Assistant Manager is vital in upholding operational excellence, ensuring compliance with franchisor and corporate standards, and fostering a culture of respect, teamwork, and guest satisfaction. This role offers a dynamic work environment where enthusiastic leaders can thrive and grow within a recognized and expanding restaurant brand.
This position is for an Assistant Manager role at Zaxby's, a key leadership role within the restaurant. The Assistant Manager supports the General Manager in overseeing the daily operations of the restaurant. This role involves managing the team to ensure that all processes, policies, and procedures are followed accurately and efficiently. Assistant Managers focus on delivering a superior guest experience by coaching and developing team members, maintaining operational standards, and ensuring compliance with all corporate and legal guidelines. Crew leadership extends to scheduling, delegation, supervision, and driving team morale through recognition and positive example.
Assistant Managers play a critical role in maintaining consistent food quality, service excellence, and cleanliness throughout the restaurant. This role requires strong leadership and organizational skills to foster a positive work environment and high team performance. The successful candidate will be responsible for training and mentoring staff, handling customer concerns professionally, and ensuring adherence to safety standards and regulatory requirements. Moreover, they will contribute to the restaurant's success by achieving quarterly goals while also fostering a workplace culture that upholds Zaxby's values.
Working at Zaxby's offers competitive benefits, including potential quarterly bonuses of up to 12% of annual earnings, free meals on shift, and a 50% discount on meals off shift. Employees enjoy paid time off, paid holidays, paid training, early access to paychecks, and participation in recognition and employee referral programs. Career advancement opportunities are available for motivated team members. Comprehensive benefits include medical, dental, vision insurance, health savings account (HSA) options, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer matching contributions.
The Assistant Manager must have at least 1-3 years of management experience, with restaurant management experience preferred. Open availability and the ability to work a flexible schedule including days, nights, weekends, and holidays are essential. Candidates must be at least 18 years old and possess a valid driver's license with reliable transportation. The role demands physical capability to meet the requirements of the fast-paced restaurant environment, including the ability to sit, stand, walk continuously, occasionally stoop or climb, lift up to 50 pounds, and operate restaurant equipment safely.
Zaxby's places strong emphasis on developing leadership through its Assistant Manager Development Plan, food safety certifications, and ongoing training programs. The Assistant Manager is vital in upholding operational excellence, ensuring compliance with franchisor and corporate standards, and fostering a culture of respect, teamwork, and guest satisfaction. This role offers a dynamic work environment where enthusiastic leaders can thrive and grow within a recognized and expanding restaurant brand.
Job Requirements
- Must be 18 years of age or older
- must have a valid drivers license, vehicle insurance, and reliable transportation
- open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- restaurant management experience preferred
Job Qualifications
- Must be 18 years of age or older
- must have a valid drivers license, vehicle insurance, and reliable transportation
- open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys Assistant Manager Development Plan
- complete food safety certification and manager certification
- enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- ensure team members receive proper training including ongoing coaching and development
- create an effective work schedule following company standards and local laws
- plan and delegate shift assignments including communicating expectations and adjusting as needed
- supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- ensure service, product quality, and cleanliness standards are consistently upheld
- communicate performance concerns to your General Manager
- assist with performance reviews and mentor and develop team members
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
- ensure processes, policies, and procedures are properly followed throughout daily operations
- maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your General Manager and District Manager
- escalate other concerns to your supervisor when appropriate
- perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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