Restaurant Assistant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

Recognition Program

Employee Referral Program

free meals on shift

50% off meals off shift

bonus potential

Job Description

Zaxbys is a well-established restaurant chain known for its dedication to providing not only delicious food but also a memorable dining experience for its customers. Founded with the goal of creating a space where guests can enjoy quality meals and have fun with friends and family, Zaxbys has grown to be recognized as a vibrant, welcoming eatery with a passionate team culture. They emphasize the importance of a positive work environment and support their employees in career development and personal growth. Operating in a fast-paced industry, Zaxbys seeks to deliver exceptional service while maintaining high operational standards and ensuring guest satisfaction consistently.

The role of Assistant Manager at Zaxbys is a vital part of the team, responsible for supporting the restaurant’s daily operations. This position ensures that all staff members follow established processes, policies, and procedures to provide guests with outstanding experiences. The Assistant Manager will oversee the smooth functioning of the restaurant by managing team members, monitoring service quality, and adhering to food safety and operational guidelines. The position is hourly-paid, ranging from $19.00 to $21.00 per hour, with additional bonus potential paid quarterly up to 12% of annual earnings. Employment includes paid training, paid holidays, paid time off, and numerous other benefits, making it a rewarding opportunity for individuals with leadership aspirations in the food service industry.

Assistant Managers at Zaxbys receive extensive training, including a development plan specifically designed for their growth and certification in Food Safety and Management. The role requires strong leadership skills to motivate and coach the team, creating a positive culture and boosting morale through recognition and effective communication. Scheduling duties, supervising shift assignments, and ensuring compliance with legal and company standards are core responsibilities. The Assistant Manager will also handle guest and employee concerns diplomatically and promptly, contributing to a safe and respectful workplace.

In addition to operational oversight, this role focuses on maintaining cleanliness, product quality, and guest satisfaction. Communication is key, as the Assistant Manager works closely with the General Manager to address performance, assist with reviews, and ensure the restaurant meets all franchising and corporate guidelines. Flexibility and an attitude geared towards exceeding job expectations are crucial, alongside the ability to manage multiple priorities in a dynamic environment. This position offers opportunities for career advancement within the Zaxbys organization, fostering a path for growth and leadership development in the restaurant industry.

Job Requirements

18 years of age or older
Valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly