Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $22.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Paid Time Off
Paid holidays
Paid training
Early Access to Pay
bonus potential
Job Description
Zaxbys is a renowned fast-casual restaurant chain known for its unique and flavorful chicken dishes, friendly atmosphere, and commitment to exceptional customer service. Founded with a passion for quality food and memorable guest experiences, Zaxbys has grown into a vibrant community favorite with a strong emphasis on fun and teamwork. This company prides itself on creating an environment where guests enjoy not only delicious meals but also a welcoming and engaging dining experience that feels like more than just a typical restaurant visit. Whether it's a casual lunch or a gathering with friends and family, Zaxbys stands out as a destination to savor great flavors and make lasting memories.
As the team at Zaxbys expands, we are excited to offer the position of Assistant Manager. This role is pivotal in ensuring that the restaurant consistently delivers exceptional guest experiences while maintaining high operational standards. The Assistant Manager will be responsible for overseeing daily restaurant operations, ensuring that every team member adheres to company policies, procedures, and best practices. This position requires a hands-on leader who is passionate about training and developing staff, managing schedules, and stepping in whenever necessary to maintain a smooth, efficient, and welcoming environment.
This is a full-time position that offers a competitive salary along with a range of benefits and opportunities for career advancement. Assistant Managers at Zaxbys enjoy bonus potential paid quarterly, with up to 12% of annual earnings, which rewards outstanding performance and dedication. Additional perks include free meals during shifts and 50% discounts on meals off-shift, paid time off, paid holidays, and comprehensive training programs. Early access to pay, employee recognition programs, referral incentives, and clear pathways for advancement make Zaxbys an excellent place to grow professionally and personally.
The Assistant Manager role involves comprehensive responsibilities such as completing all required training programs including the Zaxbys Assistant Manager Development Plan, obtaining Food Safety and Manager Certifications, and any additional training mandated by Zax LLC. The role demands a proactive approach to enhancing guest satisfaction by leading team members to exceed expectations, providing continuous coaching and feedback, and fostering a positive and healthy team culture through recognition and example.
The Assistant Manager is also tasked with creating and managing work schedules compliant with legal standards, delegating assignments effectively, and maintaining service, product quality, and cleanliness standards. Communication forms a crucial part of the job, as the Assistant Manager must report performance issues, assist with performance reviews, and mentor staff. Handling guest and employee concerns with professionalism, ensuring compliance with all operational and legal requirements, maintaining accurate records, and promoting safe work practices are fundamental to success in this role.
Overall, the Assistant Manager at Zaxbys serves as a vital link between the team and management, driving both operational success and an outstanding customer experience within a supportive and dynamic work environment. This position is ideal for individuals with leadership qualities, organizational skills, and a passion for the restaurant industry who are looking to advance their careers in a respected and growing company.
As the team at Zaxbys expands, we are excited to offer the position of Assistant Manager. This role is pivotal in ensuring that the restaurant consistently delivers exceptional guest experiences while maintaining high operational standards. The Assistant Manager will be responsible for overseeing daily restaurant operations, ensuring that every team member adheres to company policies, procedures, and best practices. This position requires a hands-on leader who is passionate about training and developing staff, managing schedules, and stepping in whenever necessary to maintain a smooth, efficient, and welcoming environment.
This is a full-time position that offers a competitive salary along with a range of benefits and opportunities for career advancement. Assistant Managers at Zaxbys enjoy bonus potential paid quarterly, with up to 12% of annual earnings, which rewards outstanding performance and dedication. Additional perks include free meals during shifts and 50% discounts on meals off-shift, paid time off, paid holidays, and comprehensive training programs. Early access to pay, employee recognition programs, referral incentives, and clear pathways for advancement make Zaxbys an excellent place to grow professionally and personally.
The Assistant Manager role involves comprehensive responsibilities such as completing all required training programs including the Zaxbys Assistant Manager Development Plan, obtaining Food Safety and Manager Certifications, and any additional training mandated by Zax LLC. The role demands a proactive approach to enhancing guest satisfaction by leading team members to exceed expectations, providing continuous coaching and feedback, and fostering a positive and healthy team culture through recognition and example.
The Assistant Manager is also tasked with creating and managing work schedules compliant with legal standards, delegating assignments effectively, and maintaining service, product quality, and cleanliness standards. Communication forms a crucial part of the job, as the Assistant Manager must report performance issues, assist with performance reviews, and mentor staff. Handling guest and employee concerns with professionalism, ensuring compliance with all operational and legal requirements, maintaining accurate records, and promoting safe work practices are fundamental to success in this role.
Overall, the Assistant Manager at Zaxbys serves as a vital link between the team and management, driving both operational success and an outstanding customer experience within a supportive and dynamic work environment. This position is ideal for individuals with leadership qualities, organizational skills, and a passion for the restaurant industry who are looking to advance their careers in a respected and growing company.
Job Requirements
- High school diploma or equivalent
- 1-3 years management experience
- Restaurant management experience preferred
- Must be 18 years of age or older
- Valid driver's license and reliable transportation
- Ability to work flexible hours including weekends and holidays
- Strong leadership and organizational skills
- Successful completion of background check
Job Qualifications
- Must be 18 years of age or older
- Must have valid driver's license, vehicle insurance, and reliable transportation
- Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- Restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys Assistant Manager Development Plan
- Complete food safety certification and manager certification
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Ensure team members receive proper training including ongoing coaching and development
- Create an effective work schedule following company standards and local laws
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Communicate performance concerns to general manager
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints, concerns, or injuries timely and in a friendly and respectful manner
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to general manager and district manager
- Escalate other concerns to supervisor when appropriate
- Perform all duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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