Restaurant Assistant Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established and rapidly expanding chain of fast casual restaurants known for its distinctive chicken dishes and vibrant, welcoming atmosphere. As a brand, Zaxbys is dedicated to offering more than just a meal; it aims to create memorable experiences for its guests by combining high-quality food with a fun and friendly environment. The company values its team members and strives to cultivate a workplace culture where employees feel motivated, recognized, and supported in their professional growth. Zaxbys provides competitive hourly wages, starting at $20.00 per hour for the Assistant Manager role, along with attractive incentives such as bonus potential, paid time off, and comprehensive benefits.

The Assistant Manager position at Zaxbys is a critical leadership role focused on maintaining operational excellence and delivering outstanding guest experiences. In this capacity, the Assistant Manager will be responsible for overseeing daily restaurant operations, ensuring that the team adheres to all processes, policies, and procedures while fostering a culture of high performance and teamwork. This role involves managing staff schedules, coaching team members for growth and development, and upholding the highest standards in customer service, product quality, and cleanliness. The ideal candidate will be adept at handling challenges, including guest and employee concerns, while ensuring compliance with all regulatory requirements and company guidelines.

Zaxbys is committed to rewarding its Assistant Managers for their contributions through various benefits like quarterly bonuses up to 12% of annual earnings, free meals during shifts, and discounts off shifts. Team members also enjoy paid holidays, paid training opportunities, early access to pay, and recognition programs that celebrate their achievements and encourage advancement within the company. This role provides an excellent career path for individuals passionate about leadership in the foodservice industry and who desire to make a positive impact on the customer experience while supporting their team members' success.

Working as an Assistant Manager at Zaxbys means being part of a motivated team that values respect, inclusivity, and professionalism. The role demands flexibility, a proactive attitude, and a commitment to upholding brand standards consistently. If you are ready to lead with enthusiasm, foster a positive work environment, and contribute to the continued growth of a beloved brand, this position offers a unique opportunity with rewarding challenges and benefits.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including but not limited to knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Food safety certification and manager certification
Any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly