Restaurant Assistant Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $22.50

Work Schedule

Flexible

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant chain known for its flavor-packed chicken wings, fingers, and unique sauces. The brand has cultivated a welcoming environment where guests don't just come to eat but to enjoy a lively atmosphere with friends and family. Zaxbys is committed to delivering excellent customer service, fun experiences, and high-quality food which makes it a popular destination across various communities. As it continues to expand, Zaxbys provides numerous opportunities for career growth within a lively and supportive team culture.

The role of Assistant Manager at Zaxbys is pivotal in maintaining the restaurant's reputation for excellence. This position is responsible for orchestrating the daily operational functions of the restaurant while leading and motivating the team to achieve and exceed customer satisfaction and business goals. Assistant Managers ensure adherence to all company policies, procedures, and safety standards, thus guaranteeing a smooth and efficient operation. These leaders play a significant part in training new employees, coaching current team members, creating effective work schedules, and monitoring overall performance. The role demands a proactive attitude toward managing team dynamics, guest interactions, and operational compliance.

With enticing benefits such as quarterly bonus potential up to 12% of annual earnings, free meals during shifts, and 50% off meals off shift, Zaxbys places high value on employee satisfaction and rewards. The company also offers paid time off, paid holidays, paid training, early access to pay, and various recognition and referral programs. This role is ideal for passionate individuals seeking career advancement in the restaurant industry while working in a positive, team-focused environment. The position requires open availability, leadership capabilities, and operational know-how to uphold Zaxbys' standards. By joining Zaxbys as an Assistant Manager, you become part of a thriving community dedicated to great food and exceptional guest experiences, supported by a culture of respect, growth, and recognition.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Leadership qualities
Organizational skills
Ability to interact cooperatively with others
1-3 years management experience
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Leadership qualities and organizational skills
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including assistant manager development plan
Obtain food safety certification and manager certification
Enhance guest experiences by ensuring team members exceed guest expectations
Ensure team members receive ongoing coaching and development
Create effective work schedules following company standards and local laws
Plan and delegate shift assignments communicating expectations and adjusting as needed
Supervise and coach team members to perform at their highest level
Ensure service, product quality, and cleanliness standards are upheld
Communicate performance concerns to General Manager
Assist with performance reviews and mentor team members
Create and maintain a positive culture and high team morale through recognition and leading by example
Handle and report guest and team member complaints and concerns timely and respectfully
Ensure policies and procedures are followed during daily operations
Maintain compliance with franchising and company guidelines, as well as federal, state, and local laws
Utilize management tools and keep accurate records
Maintain flexible attitude and perform duties beyond the job description
Ensure team works safely and follows safety guidelines
Report human resources and risk management concerns to management
Escalate concerns to supervisor when necessary
Perform all duties necessary to ensure restaurant operations function properly